Manage customer success initiatives for CubiCasa's MLS partnerships, focusing on strategy, account management, customer training, and promotional content creation to drive product adoption and reduce churn.
As the Manager of Customer Success for MLS Partnerships, you are the primary architect of the partner journey. You own the entire lifecycle—from onboarding and implementation to long-term retention and expansion. Your mission is to turn MLS partnerships into thriving ecosystems where adoption of CubiCasa’s floor plan technology is the default, not the exception. You are responsible for disseminating the vision of customer success and overall customer opportunity across internal stakeholders, ensuring strategic alignment with that vision of success, and enforcing accountability. You will maintain proactive account management routines and mitigate customer churn, however possible.
Currently, we are welcoming applications from candidates residing in the following states: Florida, Alabama, California, Michigan, Minnesota, Nevada, Illinois, North Carolina, Washington, Missouri, Virginia and Mississippi
What You Will Do
- Strategic Relationship Management: Build strong, senior-level relationships with MLS leadership to understand their goals and align CubiCasa’s value proposition with member needs.
- Adoption & Revenue Growth: Develop and execute tailored growth strategies to increase paid product adoption and expand CubiCasa’s market presence within each partner’s territory.
- Internal Advocacy: Serve as the “Voice of the Partner” internally by collaborating cross-functionally with Product, Sales, and Marketing to ensure the company roadmap reflects MLS opportunities.
- Proactive Retention: Maintain consistent account management practices by monitoring health scores, sentiment, and usage trends to proactively reduce churn.
- Operational Accountability: Own the onboarding experience and establish clear KPIs for each partnership, ensuring both internal teams and external partners remain aligned to shared success milestones.
- Manage the day-to-day operations, growth, and overall success of CubiCasa’s MLS, real estate brokerage, and affiliated promotional partnerships.
- Partner with the CubiCasa Marketing team to support the creation of monthly marketing content, promotional materials, and strategies tailored to MLS partners.
- Host both live and recorded webinars and customer training sessions via Zoom and Google Meet.
- Lead monthly and quarterly business reviews with key partners to identify performance trends, highlight opportunities for improvement, and build trust through transparency and proactive engagement.
- Demonstrate a confident, energetic command of CubiCasa’s products and value proposition, tailoring messaging to each customer use case to drive adoption and strategic change.
- Share ideas, opportunities, product feedback, and enhancement requests through relevant Slack channels to increase visibility and influence across the organization.
- Develop monthly customer performance reports to track partnership growth, product adoption, and revenue trends, using insights to guide strategic customer conversations.
- Identify and escalate underperforming partnerships by proposing action plans, recommending strategic marketing adjustments, and implementing improvement initiatives.
- Represent CubiCasa at industry events by promoting new products and strategic initiatives, gathering critical customer feedback, and strengthening partner relationships through increased visibility.
Who We are Looking For
- Self-motivated professionals who take ownership and move opportunities forward
- Demonstrated ability to perform duties outlined above
- Customer relationship management experience required
- Willingness to travel as needed to build relationships
- Strong project management skills and organization
- Enthusiastic, clear, and effective communication style
- Effective relationship building with internal partners and customers
- Creative problem-solver who clears roadblocks effectively
- Ability to prioritize competing demands with focus and urgency
What You Can Expect
- Compensation: The base salary for this position ranges from $69,000 - $92,400, depending on your location, experience, and qualifications.
- Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents.
- An innovative culture that understands the importance of quality of work over quantity.
- Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy.
- Learning and development programs to help advance your career and personal growth.
What We Value
- Lead with Collaboration! – Great ideas come from open discussion and teamwork.
- Excellence in Simplicity! – Empowering real estate pros with fast, easy floor plans.
- Relentless Growth! – Scaling innovation with over 1.2 million floor plans and 35,000+ partners.
- Customers First, Always! – Listening, evolving, and delivering top-tier support.
CubiCasa is developing the most scalable way to acquire property interior data. How do we do it? We help real estate photographers and realtors to capture floor plans of properties with our easy-to-use mobile app. Since 2015, we have delivered more than 3,000,000 floor plans to thousands of companies.
Top Skills
Google Meet
Zoom
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