Customer Success Manager

People Data Labs (PDL) is the provider of people and company data. We do the heavy lifting of data collection and standardization, so our customers can focus on building and scaling innovative, compliant data solutions. Our CSM team is a key ingredient and plays a central role in helping our customers realize the value of our data products.

We are looking for individuals who can balance extreme ownership with a “one-team, one-dream” mindset. Our customers are trying to solve complex problems and we only help them achieve their goals as a team. Experience with a more technical product or one with a significant API component will give you a leg up.

We’re particularly interested in CSM candidates with varied backgrounds and broad skill sets. Onboarding, engaging and renewing customers - Customer Success does it all here, and we’re building a team of CSMs that our customers can depend on for just about anything. This role is meant for early-mid-career CSMs, with ideally 3-5+ years of experience.

Roles & Responsibilities

• Ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
• Own and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewal
• Negotiate and close customer contract renewals 
• Work jointly with Solutions Engineers, Data Consultants (AEs), to deliver the best customer experience possible
• Identify and track key metrics around product consumption and identify opportunities for optimization and/or expansion
• Develop trusted advisor relationships with each of your customers, through your knowledge of their goals with data
• Act as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomes

What We’re Looking For

• You are excited to be at a startup
• You see yourself as the CEO of your book of business
• You immerse yourself in the customer’s world
• You are interested in how people use data to innovate
• You leverage a consultative approach with your customers
• You are an excellent storyteller
• You’ve directly negotiated and closed renewals
• You’ve supported a technical product or API product
• You’ve been a CSM for 3-5+ years

Benefits

Great people make great teams. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.

• Stock
• Competitive Salaries
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health, fitness, and office stipends
• The permanent ability to work wherever and however you want

Comp: $95K Base / $25K Commission / $120K OTE

People Data Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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