The Customer Success Manager at PartySlate will manage premium memberships, support clients through their lifecycle, and enhance customer experience. Responsibilities include onboarding, renewals, and product feedback collection.
Who We Are
PartySlate is the premier marketplace that connects people planning all types of events with venues and vendors. More than 3 million people used PartySlate for their weddings, galas, corporate events, and milestone celebrations in the last year. PartySlate continues to disrupt the 800 billion dollar events industry with innovative technology solutions for both people planning events and venues and vendors within the events industry. PartySlate is based in Chicago with talent spread out all across the country, and we are looking to grow our team with passionate, collaborative individuals.
About the Customer Success Manager Opportunity
PartySlate seeks a highly-motivated individual who will manage the premium membership subscriptions with PartySlate. This position works closely with event professionals to manage their PartySlate profiles and oversee the fulfillment of their contracts. The Customer Success Manager will work closely with the VP of Operations and Customer Success Senior Director.
Responsibilities
- Own a book of business of PartySlate’s customers, who are event professionals
- Support a customer through their full lifecycle journey post-sale, including onboarding, nurturing, and renewal
- Act as a product educator to support a customer to fully utilize the PartySlate platform
- Develop a positive customer experience through customer service and support
- Work cross-functionally to ensure customer contract fulfillment
- Manage the hand-off of customers between Sales and CS and ensure customers fully complete onboarding
- Conduct Business Review calls with customers to understand customer objectives, review product usage, and reinforce product enablement
- Facilitate customer renewal conversations, including engaging in upsell conversations if relevant
- Document product feedback and needs of customers
- Serve as a customer advocate during product feature prioritization
- Attend in-person events to build relationships with customers
- Ongoing Metrics: Net Revenue Retention, Renewal rate, Customer Health Score
Skills & Qualifications
- 3 to 5 years of relevant experience in sales/customer success
- Highly proficient in all sales strategy and conversations
- Strong written and verbal skills
- Confident and comfortable talking to clients on Zoom/phone or in person
- Excellent attention to detail
- Highly organized, self starter, and self motivator
- Proficient with G-Suite Familiarity with HubSpot and ChurnZero preferred
Our Commitment to Diversity, Equity & Inclusion
PartySlate is committed to creating a diverse and equitable environment for its employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Top Skills
Churnzero
Google Suite
Hubspot
PartySlate Chicago, Illinois, USA Office
Our office is in between The Merchandise Mart and East Bank Club. There are many places close by for lunch or a quick walk along the river.
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