The Customer Success Manager will manage customer relationships, ensure successful onboarding, monitor customer engagement, gather feedback, and collaborate with Sales and Marketing to drive renewals and upsell opportunities.
About Letter AI
Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and Redpanda to ramp up faster with AI-powered training and coaching, instantly find and personalize collateral for customers, and engage their buyers with the industry's first AI Sales Room. We recently raised a $40M Series B led by Battery Ventures, with participation from existing investors including Y Combinator, Lightbank, Northwestern Mutual Future Ventures, Stage 2 Capital, and Formus. The round comes just four months after announcing our Series A, indicating a shift we're seeing in real time: revenue teams aren’t asking for more content or tools. They’re asking for better outcomes, and Letter AI is bringing those outcomes to life! We 10Xed our revenue last year and are looking for the best of the best in Chicago to join us on the adventure 📈.
The Role
We are looking for an early Customer Success Manager to join our expanding Customer Success team. You will play a meaningful role in helping define how we support and engage our customers as we scale. In this role, you will own key aspects of the customer success journey and ensure both existing and new customers derive maximum value from our platform.
- Own day-to-day customer relationships, serving as the primary point of contact and trusted partner for our clients
- Deliver a high-touch, highly responsive customer experience, with frequent touchpoints and fast turnaround on customer needs
- Onboard new customers and guide pilot customers through successful conversion and long-term adoption
- Proactively monitor customer health and engagement, quickly identifying risks and taking action to ensure retention and success
- Actively gather customer feedback and partner with the product team to continuously improve the customer experience
- Build deep relationships with customers by understanding their goals, challenges, and definition of success
- Collaborate closely with Sales and Marketing to support renewals, expansions, and upsell opportunities
Qualifications for the role include:
- 3+ years of experience in customer success, account management, or a related field
- Proven track record of managing customer relationships and driving customer success
- Strong problem-solving skills and ability to think strategically about customer needs
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced startup environment and manage multiple priorities
- Experience with customer success tools and platforms is a plus
As a part of the team at this early stage, you will not only receive a competitive salary and benefits, but also a meaningful equity stake in the company.
How We Operate
At Letter AI, we want you to be unapologetically you while operating with our core principles in mind:
- Customer-obsessed: Make your customers unreasonably happy and everything else will fall into place
- Ambitious yet practical: Set big goals, but stay grounded with disciplined execution and ruthless prioritization
- Direct yet kind: Never hold back from speaking your mind, but do so in a way that is kind to your colleagues
- Driven yet humble: Push for excellence and deliver fast, but keep your humility
Join us on this exciting journey to build the world's next generational sales tech company. We look forward to hearing from you!
Similar Jobs
Fintech • HR Tech • Financial Services
Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.
Legal Tech • Software • Generative AI
Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.
Top Skills:
AIAnthropicEve (Proprietary)Legal TechOpenaiSaaS
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Manage institutional data client relationships for Morningstar, acting as subject matter expert for data and research products. Drive retention and growth by creating KPIs/analytics, conducting business reviews, coordinating internal stakeholders, training client teams, identifying upsell opportunities, resolving escalations, and representing customer needs in product decisions. Requires strong client service, analytical, and communication skills.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
