Onboard new customers, provide proactive outreach, monitor product usage, resolve issues, coordinate with product/support teams, and build long-term relationships to maximize retention and satisfaction.
Job Summary:
Drives customer retention and satisfaction by helping customers get the most value from a product or service.
Description:
Onboard new customers, provide proactive outreach, monitor product usage, resolve issues, coordinate with product/support teams, and build long‑term relationships.
Qualifications:
• Customer service or account management experience
• Excellent communication
• Ability to understand customer needs
Benefits:
Remote work, PTO, health benefits, performance bonuses
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
