Build and maintain client relationships, conduct onboarding and product training, monitor engagement and usage, provide ongoing education and support, address concerns, identify renewal and growth opportunities, and track satisfaction metrics.
Job Description:
The Customer Success Representative builds strong client relationships and ensures organizations maximize value from Turquoise Health’s solutions. This position focuses on retention, satisfaction, and long-term partnership development.
Key Responsibilities:
- Conduct onboarding sessions and product training
- Monitor client engagement and platform usage
- Provide ongoing education and best practices
- Address client concerns promptly and professionally
- Identify renewal and growth opportunities
- Track satisfaction metrics and feedback
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
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