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Job Description
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Job Requirements
You'll be great for this role if you...
Nice to Have:
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
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Job Requirements
You'll be great for this role if you...
- Bachelor's degree in Business, Finance, Data Science, Operations, or related field-or equivalent practical experience.
- 4+ years of experience in Customer Success Operations, Strategy, Analytics, Program Management, or related roles in a SaaS or tech environment.
- Strong analytical and data skills: advanced Excel, proficiency with BI tools like Looker or Tableau; SQL experience is a plus.
- Hands-on experience managing complex programs using project management tools (e.g., Monday.com, Asana, Jira, Smartsheet).
- Deep understanding of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
- Knowledge of project management methodologies (Agile, Waterfall, Hybrid) and ability to apply them practically.
- Demonstrated success in prioritizing work, managing multiple initiatives, and influencing senior stakeholders.
- Excellent communication skills-both written and verbal-with strong attention to detail and a collaborative mindset.
- Comfort working in a fast-paced, dynamic, and rapidly evolving environment.
Nice to Have:
- PMP, PRINCE2, or equivalent project management certification.
- Experience with post-merger integration within Customer Success, Operations, or Revenue organizations.
- Familiarity with change management principles and transformation programs.
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match starting from Day 1
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog friendly office
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
