Provide day-to-day customer support via chat and email, review and manage the design queue, troubleshoot issues, maintain client communication, and collaborate with colleagues. Work remotely during specified PST/MST hours; familiarity with solar design or construction is preferred.
WHAT WE ARE LOOKING FOR
Must be located in MST or PST
Able to work 2-6pm PST Mon-Fri
Familiarity with solar design and installation preferred, roofing and construction considered
Ability to communicate effectively with clients
Participate in day to day Customer Success support initiatives
WHAT YOU WILL DO
Day to day support on software chat and email
Conduct daily reviews of the design queue, ensuring a smooth process
Troubleshoot issues while maintaining client communication and collaboration with colleagues
WHO YOU ARE
Self-starter
Resilient
Accountable
Optimist
Has a desire to innovate and find solutions
WHY WORK FOR US
Relentless collaboration with your team and colleagues
People first culture
100% remote
- $20 per hour, paid semi-monthly
WHO WE ARE
Scanifly is a mission-driven company driving the clean energy transition through the cutting edge technologies of reality capture 3D modeling, cloud computing and AI. Our platform empowers contractors globally to sell, survey, engineer, install and operate home electrification projects with greater accuracy, efficiency and worker safety. We are motivated by the opportunity to transform how energy projects are developed, by the larger impact this will have on the environment, and in support of a more resilient and independent energy system. We are looking for individuals who thrive in a fast-paced environment, approach their craft with passion, proactiveness, and a team-first attitude. Let’s build something that matters!
Scanifly is an equal opportunity employer. We expect all employees to maintain an inclusive environment, free from discrimination and harassment. We expect all employees to lead with empathy, respect and kindness. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
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