Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

The Health, Beauty, Wellness Booking team is responsible for the onboarding and ongoing relationship management of booking merchants within the vertical. You’ll help ensure that merchant campaigns launch smoothly and that necessary changes are made to campaigns. You will have an in-depth view of inventory levels and will be involved in audits and inventory reviews to ensure consistency in merchant set up and experience.

As a Booking Account Specialist, you are the face of implementation and escalations, representing and advocating for their perspectives internally. You’ll identify opportunities as Groupon's booking initiative evolves, to introduce new features and processes. In addition to merchant success, you will play a key role in merchant retention through excellent service and strategic conversations through their lifecycle. Your efforts will help the booking initiative grow through happy merchants who truly understand the value we bring.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

You’ll spend time on the following:

• Facilitate the onboarding of newly closed merchants to the BeautyNow platform

• Address merchant feedback in real-time and minimize merchant attrition

• Develop and carry out audits on inventory and merchant adherence to performance metrics

• Rectify account discrepancies, communicate changes, and update appropriate records and systems

• Introduce new product functionality and features to existing client base as the product evolves

• Support weekly business reporting on booking metrics

• Act as liaison between operations and other teams, to identify opportunities for improvement in reporting and processes

We’re excited about you if you have:

• 3+ years of professional experience, preferably in account management or customer service

• Impeccable written and verbal communication skills

• Positive attitude and collaborative approach

• Keen attention to detail

• Creative problem-solving abilities

• Strong organizational skills

• Experience using technology for email, chat, and phone in an environment that requires multitasking and multiple tools/software 
  integration

• Ability to work independently, take initiative, and remain flexible in an ever-changing environment

• Not only capable but passionate, about promoting a high-energy and solutions-oriented work environment

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.