Customer Service Representative-- LTL Admin

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Who We Are:
When you join Traffic Tech, you join a team that keeps the global economy moving - literally.
Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.
Your Part in It:
Working out of our Chicago office, you will be part of the LTL Admin department that supports our sales teams in their efforts to secure and grow LTL business.
You will work side by side with the rest of the LTL Admin team who will help you to develop the knowledge and skills instrumental to your success in this role.
What the Job Entails:

  • Manage and resolve daily requests from our sales teams.
  • Be the conduit between our internal sales, customer service teams and the LTL carriers.
  • Conduct daily review of LTL shipments that have been dispatched to proactively identify potential shipment issues and swiftly implement appropriate solutions.
  • Through our reporting tools, identify discrepancies between quoted and billed amounts, reasons for discrepancies and take the necessary steps to resolve.
  • Review daily and weekly internal reports to assure that loads have complete and accurate documents and can be processed for payment to carriers.
  • Request volume spot quotes from our LTL carriers and communicate information back to the appropriate sales rep or CSR.
  • Provide proper NMFC classifications and guidance on bill of lading requirements to sales teams.
  • Provide assistance and guidance to sales teams on use of the Rating Tool and tendering LTL shipments through TTSLS.
  • Work with LTLAdminTeam Lead and VP to gather any necessary documents and information that will facilitate timely payment of freight bills to our LTL carriers.

What We Are Looking For:

  • 1-3+ years of transportation or logistics experience, ideally with an LTL background (either with a 3 rd Partly Logistics Provider or an LTL carrier directly)
  • Basic understanding of tariff, discount percentages, FAKs, and accessorial charges
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Basic understanding of NMFC numbers as well as the ability to calculate density of shipments
  • Ability to work in a team environment while also delivering independent results
  • Solid understanding of Microsoft Office programs
  • Great attitude and desire to work hard while having fun!

What We Offer:

  • Robust industry with training and mentorship
  • Full Benefit options, including Medical (Dental & Vision)
  • Life/AD&D Insurance, Long-term Disability
  • 401(k) matching
  • Dynamic environment and 'can-do' culture

This is a full-time permanent position from Monday to Friday.
Traffic Tech has implemented preventative measures and safety precautions to ensure the safety and well-being of all persons entering Traffic Tech facilities. For example, upon arrival masks are mandatory, employees are greeted by our in-house full-time health screeners, social distancing is maintained in all common areas (6ft/2m), hand sanitizer stations are strategically spaced out around the office, there is a restricted flow of traffic within the office to avoid interdepartmental spreads or outbreaks, and increased cleaning of all office spaces and warehouses.
Traffic Tech remains compliant with all federal and provincial COVID guidelines.

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In a high-rise office overlooking the Chicago River, Traffic Tech has one of the most impressive views in the city. Our office is located in the heart of the Chicago Loop, a vibrant neighborhood that is home to a variety of eclectic eateries, shops, theaters, and parks.

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