Customer Success Manager, SPINS Ventures

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About You
As a member of our Customer Success team, you will be a client advocate with the primary responsibility of helping to maximize the effectiveness of our retention efforts and providing an outstanding customer experience to some of the most innovative food, beverage, and body brands in North America. You will work alongside our Director of Client Engagement to develop and execute strategies to ensure renewals and loyalty, while integrating product-specific goals. To excel at this role, you must be confident, thoughtful, organized and enjoy interacting with customers of varying levels of experience and technical understanding. If you are motivated to help amazing customers get the most out of their partnership with Destini, we want to hear from you!

 About Us
We are a technology firm with passionate and imaginative individuals that are dedicated to finding simple and elegant solutions to complex problems. Founded in 2012, Destini revolutionized the way a consumer can search for their favorite products by integrating transaction data from over 100,000 retail locations, making it the #1 Product Locator platform across the U.S. and Canada. With over 1,000 brands using Destini technology today, we have been focused on extending our product portfolio to launch new solutions that help brands reach consumers more efficiently and increase sales. These include managing large-scale digital couponing campaigns across the top 80 retailer loyalty programs in the country as well as platforms to help brands better understand sales opportunities and trends.

This position is full-time at our office in Chicago, IL.

 What you will do

  • Build strong and positive relationships with client contacts through phone calls, emails, and live screen-sharing to help your customers achieve success within their Destini applications.
  • Assist in the ongoing development of Destini’s client engagement and retention program.
  • Track client health on an ongoing basis to proactively address their needs.
  • Identify opportunities for improvement in the customer experience where customer value will increase through up-selling and cross-selling activities.
  • Lead conversations with customers to determine how best to align their company goals with their usage of Destini products to realize the most value possible.
  • Become your customers’ champion and advocate for their needs loudly and proudly!

 Preferable Qualifications

  • 3+ years of experience in Customer Success or Account Management
  • Direct experience working with and supporting SaaS solutions 
  • Excellent written and verbal communication skills are a must; strong presentation skills are highly desirable
  • Experience with tools such as JIRA, or CRM services (Salesforce, Zoho, etc.)
  • Experience with spreadsheet manipulation (Vlookup, Pivot Tables, etc.)

What You Get

  • Competitive starting salary (DOE) 
  • 3+ Weeks paid vacation time 
  • 401k Retirement matching 
  • Health, Dental, Vision, and Insurance Benefits 
  • Catered company lunch on Fridays and unlimited snacks & beverages in-office 
  • A laid-back working environment with top-of-the-line computer equipment 
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We are just steps from the Merchandise Mart, located in the bustling River North neighborhood of Chicago.

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