With more than 90,000 business software reviews, G2 Crowd is the world’s leading independent source of consumer-based software insights on the web. Our mission is to disrupt the traditional technology analysts by aggregating wisdom from real IT and business users along with social data signals.

 

G2 Crowd is looking for a hard-working and dedicated Customer Success Specialist who will work with customers post-sale and be the point of contact to ensure their success and happiness with G2 Crowd’s services. The Customer Success Specialist should have a high-level of professionalism, attention to detail, and time management skills.

 

Responsibilities:

• Track multiple customer’s project status and communicate with customers on missing information and tasks that are behind schedule 
• Advise customers on best methods to take full advantage of our services. 
• Form strong relationships with customers via email and telephone and work to keep them fully engaged throughout the process 
• Travel periodically to customer conferences to help run review booths 
• Drive a high renewal rate 
• Report on customer satisfaction and feedback 

 

Some reasons why we might like working with you:

• You have excellent written and verbal communication skills 
• You have a high attention to detail 
• You have the ability to multi-task and handle matters with no supervision and with excellent follow up 
• You are personable with a proven ability to establish and build effective working relationships 
• You have strong project management and organizational skills 
• You are energized by making customers happy and successful

 

Some reasons why you might like us:

• We create. You have an opportunity to make a direct impact and help our company grow, alongside experienced entrepreneurs. 
• We care. We have a collaborative, progressive, fun company culture that you can be a part of. 
• We pay. We provide a competitive salary, full benefits package, and stock options as well as free lunch everyday! 
• We play. We are a team of people that enjoy our work and value our happiness. 

 

G2 Crowd was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job and more than a career: a true calling. We pride ourselves on having an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

 

Want to learn more? Check out 10 Reasons to Join The Crowd!
https://www.g2crowd.com/blog/join-the-crowd-full-time/