The Role

• Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution.
• Use technical ability to master trading platforms, internal tools, and systems.
• Troubleshoot incoming issues to determine the severity and escalate when needed.
• Think creatively and passionately about the ways in which we can make every user interaction as meaningful as possible.
• Contribute to the overall growth and innovation of the company through ideas and participation in collaborative team projects.
• Contribute to team goals by focusing on CSAT ratings and response time.

The Ideal Candidate

• Bachelor’s degree is preferred
• 2+ years experience resolving user issues via phone and email 
• Flexible to work from home one Sunday per month from 4pm - 6pm 
• Effective verbal and written communication skills
• Friendly and helpful by nature
• Strong work ethic and team player mentality
• Works well under pressure and able to maintain composure in difficult situations
• Quick technical learner, who retains important information and can adapt well to change

The Benefits

• Competitive salary and bonus incentives 
• 401(k) plus match, to help plan for your future
• Access to senior management and mentoring opportunities
• Monthly team Innovation Labs, which contribute to long-term strategic decisions
• Vacation bonus, when you take off 5 consecutive days to fully clock out
• Professional development budget, provided for continuing education, training, and workshops
• Employee Assistance Program, for when you need some professional support in your personal life
• Company parties and outings, happy hours and catered lunches, breakfast and snack bar
• Annual company-wide Step Up Day, a day spent giving back to our community
• Casual work environment and dress code
• Opportunities to work from home
• Pre-tax spending accounts, for your dependent and health care needs plus transportation
• Paid time off (starting at 15 days, increasing annually), plus paid holidays, paid sick days, and paid volunteer hours
• Medical, dental, vision, life, long-term and short-term disability insurance

Is TopstepTrader the place for you? If so, apply today! We look forward to hearing from you.
TopstepTrader is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability, or any other basis protected under the law.