E-Commerce Specialist

Be a creative Agent of Change

Are you an E-Commerce Specialist pleased working in a dynamic and creative environment?

At FTD (NASDAQ: FTD) we continually evolve the business by promoting a culture where solutions from the sales group help transform our lines of business through customer-meaningful solutions.

We are looking for you to join our team. In this position, you will help members grow their business by crafting and executing cost-efficient, results-oriented, relevant e-commerce strategies.

What You Will Give:

• Respond to incoming phone calls and emails from FTD Members related to new Online Service product offerings or site evaluations. Actively work with members to educate and engage them in Online Service processes.
• Complete all communication related to a new contract within the 30 day onboarding period that starts with service activation.
• Complete set-ups accurately daily ranging from 4-7 activations provided volume exists.
• Update tickets accurately in WebSpoc or HEAT to ensure customer interaction is collected.
• Understand search engine optimization (SEO) and other basic online terminology and have the ability to explain it to an FTD Member.
• Assist with Website Creation for our Member Florist.
• Develop and maintain a positive and engaged Member relationship.
• Perform other duties as assigned.

What we offer:

• Exciting opportunity to be a part of a team
• Enjoy all the benefits of working for a publicly traded company (stock purchase plan, flexible hours and a fair vacation plan).
• A relaxed work environment (local gym with classes).
• The blending of cultures across multiple cities and 3 continents where you can be part of helping craft our future.
• Career opportunities! Those that have a positive impact, with a positive approach, have a very bright future as we change, grow, expand and explore new and exciting experiences for our global customer base.

What we seek:

• Bachelor's degree preferred or equivalent work experience; minimum 2 years' experience in a position with a high level of customer interaction.
• Basic troubleshooting skills related to the Internet.
• Proficient in Windows XP, Microsoft Outlook, Photoshop, Basic Web Technologies (HTML, CSS)
• Proficient computer skills in MS Office including Word and Excel.
• Experience with AS400, HEAT (or other systems used to document information; standard support systems)
• Previous work experience with a phone support environment.
• Clear analytical skills.
• Ability to handle pressure expertly.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write emails and basic correspondence.
• Ability to effectively present information and respond to questions from customers.
• Ability to tackle practical problems and take care of a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to plan, organize, and dedicatedly problem solve on a strategic level.
• Ability to mentor and motivate individuals.
• Ability to handle multiple projects and a fast-paced, constantly changing environment.
• Ability to adjust to and work with last minute changes and requests.
• Physical Demands: you will regularly be required to use hands and talk or hear.
• The employee is frequently required to stand, walk and sit. The employee must occasionally lift and/or move up to 10 pounds

Come join our team and be part of an exciting transformation! While you are part of the e-commerce team, you will have a broader impact on the overall growth of the business.

Come give FTD a look! This position will be based in Downers Grove, IL.