WHAT YOU’LL DO

You will spend 100% of your time on supporting the people development of Solutions Architects & driving progression of the integrations function focused on the work conducted by those resources. 

Team & Function Management

• Be a present coach, managing a team of 5-7 Solution Architects, including hiring, nurturing staff development, and maintaining staff satisfaction
• Drive functional development (pricing and packaging, operational delivery, client facing workshops and deliverables) on behalf of the Solutions Architect stakeholder group
• Represent the Solution Architects within Global Support and Services leadership forums
• Be responsible for your team achieving their KPIs against quality of customer deliverables and reducing customer time-to-integration
• Guide your team in managing their clients throughout their integration lifecycle and be a point of escalation for clients in your team’s portfolio
• Monitor your team’s book of business to identify risks and opportunities, taking action or escalating as appropriate
• Manage inbound and outbound pipeline for your team and resource allocation
• Work closely with internal stakeholders at Braze to design and develop efficient integration and onboarding processes and working practices
• Collaborate with Customer Onboarding leadership stakeholders to staff inbound accounts appropriately
• Support and design tools that will enhance the efficiency of customer onboarding

WHO YOU ARE

• Bachelor’s degree in a technical subject area or business field
• 5+ years relevant experience in a related area, for example: implementation expert, solutions architect, business analyst, support specialist or client success professional working with Enterprise/Strategic accounts
• 1-2+ years of people/team management experience preferred
• You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming
• You have experience in dealing with technical teams within large and complex organizations
• You are an excellent communicator with strong influencing skills
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills
• You’re known for being a “team player”: you work well with internal stakeholders as well as external stakeholders (technical resources, project management teams, customer executives)
• You are a problem solver, with a high level of intellectual curiosity
• You see opportunity and growth in learning more about what you do and how it impacts others.