Member Solutions Representative
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Purpose of Position: The Member Solutions Representative is responsible for contacting and saving members who have submitted a term request, welcoming new Florist Members to FTD, educating members on FTD's quality and other programs, assisting members with Ordering issues, and general questions and concerns.
What you will give:
- Contact and save members who have submitted a termination requests
- Conduct and complete New Member Orientation calls
- Review and resolve advanced member issues
- Assist Members with Path to Order concerns and policy & procedure questions
- Handle requests from other teams for member profitability analysis and other information
- Record all notes of calls, e-mails and other communications into HEAT
- Perform other duties to support company initiatives and goals as assigned
What we seek:
- High school diploma and preferred college courses are taken, a minimum of 3 years of customer service and/or sales experience
- Strong customer service & negotiation skills and the ability to overcome objections
- Deeply detail oriented
- Excellent multi-tasking skills
- Strong organizational skills
- Strong communication skills (verbal, written and social)
- Excellent analytical skills and the strength to make good business decisions
- Professional demeanor
- Ability to work well both independently and as part of a team
- Proficient computer skills in MS Office and capability to understand other systems quickly.
What we offer:
- Come enjoy all the benefits of working for a publicly traded company (stock purchase plan, flexible hours and a healthy vacation plan)
- Be a part of the blending of cultures across multiple cities and three continents and play a role in helping to build our future
- Looking for career opportunities? Those that have a positive impact, with a positive approach, have a very bright future as we change, grow, expand and explore new and exciting opportunities for our global customer base
- Although during peak season this role requires some overtime, during off-peak, we offer our employees Summer hours, where you can take half day Fridays
Come join our team and be part of our exciting transformation. At FTD you will have a broader impact on the overall growth of the business.
Come give FTD a look. This position will be based in Downers Grove, Illinois. We are an incredibly open and inviting company--join our family!
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