Supplement Appraisal Coordinator
Overview
Snapsheet is a mobile enterprise startup that is disrupting the outdated auto insurance claims process and turning a $120B market on its head. We have locked up contracts with top insurance carriers and are entering hyper-growth mode. We are building an elite team and looking for a Supplement Appraisal Coordinator to join the ranks and take us to new levels.
Snapsheet is a different kind of company and we take our opportunity seriously. We want people who want to build the next great company, and particularly those who fully understand the role customer service plays in that process. In addition to experience, you must have passion, writing skills, street smarts, analytical and quantitative skills, creativity, persistence and impressive interpersonal skills. Must be calm and personable under pressure with strong negotiation skills. Seeking someone who can perform well in a highly dynamic, rapidly changing environment.
What you'll do
- Help implement and refine a customer service strategy to ensure the highest satisfaction for customers and clients
- Take ownership of day-to-day interactions between Snapsheet and its users
- Use CRM software and develop best practices to track all customer service interactions
- Meet and strive to exceed individual monthly, quarterly and annual goals
What You Have
- College degree in communications, marketing or similar degree
- Experience with CRM software (e.g. Salesforce) major plus
- Experience working in an automotive or similar environment, preferably where parts sales and service are involved
- Expert understanding of customer service process with strong verbal communication and negotiation skills
- Desire to work in a startup environment, with proactive mindset and minimum need for supervision
- Persistence and determination to deliver results
- Excellent communication and management abilities
- Well organized and strong work ethic
- Outgoing, personable and fun
What we offer
- Very competitive salary
- Significant growth and advancement opportunities
- 401k, paid time-off, casual dress code and discount on fitness membership
- Medical, dental and vision coverage
- Fun, entrepreneurial work environment
http://www.snapsheetapp.com/