Customer Support Representative

Pirates Wanted: Customer Support Representative

Every ecommerce business deserves the cheapest shipping rates. That’s why Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs. We’re currently on the lookout for exceptional pirates to join our crew as a Customer Support Representative otherwise known as a Shipmaster to us here at Pirate Ship. 

Pirate Ship is a remote-first company, and like any jolly crew of pirates we operate in a casual and creative atmosphere, where everyone’s ideas are welcome and having fun is encouraged. We offer competitive pay, exceptional benefits, and the opportunity to tell people you’re a pirate when they ask what you do. As Steve Jobs said, “It’s more fun to be a pirate than to join the navy!”

This role is only open to internal referrals.

Responsibilities:

While we  value the skills and knowledge represented below, we also recognize and welcome the opportunity to bring on great new Pirates who are excited to learn them but may not already have them. So, please consider applying even if you may not perfectly fit some (or most) of the bullet items below.

• Plot a course: You’ll be taught everything you need to know about shipping—no prior knowledge required!
• Splice the mainbrace: You’ll work collaboratively around a flexible schedule with your crewmates that may include weekends, evenings and some holidays.
• Fire the cannons: You’ll use your exceptional typing skills to write rapid-fire live chat responses to any customer that needs your help… and your friendliness & empathy will get you through even the saltiest ones.  
• Uncover hidden treasure: You’ll teach customers how to best use Pirate Ship to save more of their loot.
• Ride the seas of change: You’re comfortable in a remote environment where there’s lots of change.
• Sail from your port o’ call: You’re able to work from home and connect with your crewmates throughout the day over chat, voice, and video through company provided equipment.
• Hoist the Jolly Roger: Share your experience, expertise and interest with the crew to enhance our fun and progressive culture.
• Make our competitors walk the plank: You’ll have fun interactions with customers that nobody else can beat!
• At this time we are only accepting applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Idaho, Massachusetts, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wyoming.

Requirements/Minimum Qualifications:

• Friendly & patient attitude.
• Fast & accurate typing skills.
• Tech-savvy.
• Ability to quickly multi-task.
• Detail-oriented.
• Epic texting abilities (iOS or Android).

Bonus Points For/Preferred Qualifications:

• YARRrrr! The ability to speak like a pirate!
• Ecommerce or small business experience.
• ¿Hablas Español?

Compensation & Benefits:

• Compensation - The pay for this role is $27.88 an hour plus potential for overtime.
• Vacation Time - We offer 144 hours of accrued vacation time to start to keep our pirates rested & rejuvenated! You are eligible to use your accrued PTO after your first 90 days of employment.
• Paid Holidays - 12 paid holidays per year.
• Paid Sick Time - 80 hours annually.
• Medical Insurance - 100% covered for Pirates by the company and kicks in the first of the month after enrollment. If you want to add any dependents (spouse, partner or children), they’ll be 50% covered.
• Dental and Vision -  100% covered for Pirates and 50% covered for dependents.
• 401(K) - We offer a Traditional 401(K) and a Roth 401(K), and pirates who contribute 1-3% of their annual salary get matched 100% by the company.
• Parental Leave - Full 12 weeks for parents for the birth, adoption, or foster placement of a child.
• Home Office Reimbursement - We provide a one-time home office reimbursement of up to $1,500 to purchase an ergonomic desk and chair.
• Other Stipends for Remote Individuals - Wifi & snacks, we’ve got y’er back!
• Virtual Tacos for ARRrrrsome Rewards- “Hey Taco!” is our employee recognition program where you can give and receive virtual "Tacos" which can be redeemed for rewards.

We Sail Under Our Three Pirate Codes:

• People Over Plunder - Screwing people over is a game for lily-livered landlubbers! We believe that doing what’s right is the tide that raises every ship, including ours. 
• Clarity, Not Confusion - Confusion is tyranny. Clarity is freedom. We strive to make things easy to understand and tackle real needs for our customers.
• Play or Perish - A life without laughter isn’t worth living. Why should that be any different in business?

Our Values Reflect Who We ARRrrr:

• Be Fair - Accessible to everyone, so no one’s left out.
• Be Nice - Empathy, humanity, and humor go a long way.
• Be Real - Be reliable and back up the pirate talk.
  

We work to ensure our company is a safe and supportive environment for everyone. As our crew continues to grow rapidly, we want to do all we can to create an environment where everyone can feel included.

How we do this:

• We pay well and offer world-class health benefits so you can focus on being a balanced pirate!
• No degree? No problem. We value experience of all kinds!
• The crew helps select nonprofits for our quarterly donation program.
• We don’t shy away from hard conversations. Building a better world takes constant feedback, conversations and hard work! 
• We do engagement surveys twice a year to constantly iterate our policies and procedures. 
• We acknowledge the identities and experiences of everyone.

Pirate Ship is committed to provide equal employment opportunity (EEO) and equal pay to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Pirate Ship will provide reasonable accommodations for qualified individuals with disabilities as needed.

Before candidates officially set sail with Pirate Ship, we do conduct a post-offer, pre-employment background check. But don’t worry, Pirate Ship is all about second chances! We proudly consider qualified applicants with prior arrest or conviction records. Our commitment to building a diverse and talented crew means that we look at the whole person, not just their past, and we do so in line with local, state, and federal laws. So, whether you're a first-time sailor or have a bit of history, we’re excited to explore the possibility of you joining our crew!

We welcome feedback for making our company a lighthouse in the industry.

#LI-DNI