Provide timely, remote customer support via phone, email, and chat. Resolve product/service issues, process orders, manage returns/exchanges, document interactions in CRM, and ensure customer satisfaction.
Summary:
A Customer Support Representative provides exceptional service to customers, helping resolve inquiries, issues, and product/service-related concerns remotely.
Responsibilities:
- Respond to customer queries via phone, email, or chat.
- Assist with product/service issues, returns, and exchanges.
- Process orders and provide information about products.
- Document customer interactions in CRM systems.
- Ensure customer satisfaction through timely resolutions.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with employer matching.
- Flexible remote work hours.
Top Skills
CRM
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
