Provide customer and agent support through phone, email, and chat. Manage support tickets, cancellations, disputes, policy changes, insurance submissions, digital inboxes, and records. Upload and review policy information, assist with claims, respond to inquiries, categorize communications, escalate technical issues, and maintain accurate task documentation.
About Get Covered LLC
We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.
About the role
This role will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.
What you'll do
- Give clear answers along to agents via phone, email, or chat
- Follow up on any pending support or service tickets
- Escalate any technical issues
- Manage any cancellation and dispute requests
- Manage submissions received through our third-party digital mail inbox.
- Upload resident insurance policy information into Get Covered’s internal systems.
- Assist customers with policy changes
- Review insurance policy submissions from residents and tag/respond accordingly
- Monitor and manage multiple email inboxes, ensuring all incoming communications are reviewed and categorized properly.
- Keep detailed records of support tasks that need done and tasks that have been completed
- Assist with the claims process
- Perform other work-related duties as assigned
Qualifications
- Previous service experience in a customer service environment preferred
- Prior experience within the Insurance industry is a plus but not required
- Excellent verbal and written communication skills along with attention to detail
- Basic computer skills and proficiency with Google Workspace is required
- Have excellent time management skills
- Have excellent problem solving skills
Similar Jobs
Fintech
Provide empathetic customer support through chat, email, and phone for fintech users. Process account requests, card disputes, payments, and shipments; explain products; identify systemic issues; collaborate with engineering and banking partners; write help content; improve internal tools and processes; and support compliance and operations initiatives. The role requires a fixed schedule with availability for at least one weekend day per five-day workweek.
Energy • Industrial • Manufacturing
Provides bilingual English-Spanish customer service and technical support to donors, fundraisers, event participants, staff, and volunteers through phone, chat, email, and social media. Resolves inquiries, troubleshoots website and platform issues, documents interactions in Salesforce, triages escalations, educates customers on ACS programs, translates content, and supports process improvements and system testing in a remote contact center.
Top Skills:
EthernetMobile AppsOnline Fundraising PlatformsSalesforceSocial Media ToolsWindows
Energy • Industrial • Manufacturing
Provides remote customer and technical support to American Cancer Society donors, fundraisers, event participants, staff, and volunteers through phone, chat, email, and social media. Resolves inquiries, documents issues in Salesforce and CRM systems, triages complex requests, educates users on digital tools and programs, identifies process improvements, and supports testing initiatives. Requires a structured schedule, virtual training, reliable hardwired internet, and flexibility for weekends and holidays.
Top Skills:
Crm SystemsEthernetMobile AppsOnline Fundraising PlatformsSalesforceSocial Media ToolsWindows
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
