The CX Business Architect designs and delivers customer experience solutions, providing strategic leadership and managing client projects while fostering client relationships.
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
- Provide thought leadership to develop innovative business solutions for our clients
- Identify and pursue longer term initiatives that help maintain and grow accounts
- Prioritize features for major initiatives when planning releases
- Refine features in the backlog to clearly define requirements, benefits, and priorities
- Optimize delivery processes and methodologies to enhance efficiency and results
- Lead business requirements sessions with client staff
- Contribute as a member of delivery teams for business case development, design and testing
- Assist in mapping requirements to designs, maintaining traceability through the process
- Support the management of client expectations through day-to-day interactions with clients
- Guide client understanding of proposed solutions and the business value they will bring
- Own and drive the completion of project deliverables
- Develop, maintain and grow client relationships
Requirements
- 10+ years of business consulting experience on contact center, self service, and CX projects
- 5+ years on large-scale IVR projects
- Ability to develop business strategies based on analytical skills and business knowledge
- Experience working in large, complex client environments
- Excellent written and oral communication skills
- Excellent presentation skills
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Similar Jobs
Fintech • Information Technology • Logistics • Payments • Analytics • Business Intelligence • Generative AI
The Lead Software Engineer will design, develop, maintain, and scale Coupa’s technology platform, collaborating across product teams to enhance the platform's applications and services. Responsibilities include developing microservices, engaging in code reviews, and advocating for software best practices.
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
As a Partner Solutions Engineer at Dynatrace, you'll provide technical support to the sales team, perform demos, manage projects, and engage with customers, focusing on log management and analytics.
Top Skills:
.NetAnsibleAWSAzureCriblCSSFluentbitGCPGoHTMLJavaJavaScriptKqlLogstashNode.jsOpentelemetryPHPPuppetSplSQLTerraform
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead development and scaling of technical solutions for Dynatrace, collaborating with cross-functional teams to enhance product offerings and customer experience.
Top Skills:
.NetDockerJavaLinuxNode.jsParallelsPHPVirtualboxVMwareWindows
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
