Data Analyst, Billing Systems

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the role:
This pivotal role focuses on the successful stand-up and ongoing maintenance of our new S1B billing system over the next six months. You will operate on the Finance/Billing side as the crucial liaison between the Product Manager and the Billing Manager, ensuring alignment on billing requirements. A core function is the development, modification, and maintenance of billing logic, including writing and debugging Lua scripts to accurately process charges based on WMS activity logs, managing rate cards, and onboarding new clients.
Your work will be vital in supporting a significant increase in volume—handling dynamic customer workflows, monthly CPI adjustments, and managing an expected additional 630 invoices per month from migrations and new business. You will analyze JSON activity logs, reconcile billing outputs with financial reports, and identify efficiencies during the parallel run phase for auditing. This role requires strong analytical skills, proficiency with data structures, and excellent Excel skills to drive system accuracy and process improvements.

What You’ll Do:

Billing Logic Development & Maintenance:

• Implement and refine billing logic to handle various charge scenarios.

• Troubleshoot and resolve issues related to billing logic errors or inconsistencies.

Activity Log Analysis & Reconciliation:

• Analyze JSON activity logs to understand WMS event triggers and their impact on billing.

• Reconcile billing system outputs with standard financial reports to identify discrepancies and ensure accuracy.

• Investigate and resolve discrepancies by analyzing activity logs and billing logic.

System Configuration & Rate Card Management:

• Configure and maintain the billing system's rate card to reflect accurate pricing structures.

• Ensure the billing system is configured to handle all relevant WMS activities and charge types.

Issue Identification & Resolution:

• Identify and document bugs, gaps, and feature requests related to the billing system.

• Collaborate with the Product and Engineering teams to prioritize and implement system improvements.

• Test new features and bug fixes.

Cross-Functional Collaboration:

• Act as a liaison between the Finance/Billing team and the Product/Engineering team.

• Communicate effectively with stakeholders to understand billing requirements and provide updates on system performance.

• Provide training and support to the finance team on the use of the new billing system.

What You’ll Need:

• 2+ years experience as a Data Analyst, Business Analyst, System Administrator, Billing Associate or similar analytical role, preferably within e-commerce, logistics, or supply chain. 

• Strong with billing processes and financial reporting.

• Strong analytical and problem-solving skills: Ability to collect, analyze, and interpret data to draw meaningful conclusions. Ideally with experience in SQL, JSON Data Structures, BI tools, and other analytical tools. Strong Excel skills are a must.

• Problem-solving, critical thinking, and collaboration skills. Someone who can analyze data, articulate their findings and create an action plan to drive improvements.