Data Migration Specialist (Customer Support)

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Role Overview:

As a Specialist, Data Operations at Housecall Pro, you're a meticulous data steward, ensuring the precision and completeness of our data. You are self motivated, with the ability to work autonomously. You're adept at identifying and resolving data anomalies, diving deep to tackle root causes. Your thirst for learning and commitment to accuracy make you an invaluable asset to our data operations team.

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you'll be each day:

• Analyze source and quality of data, identify potential issues and develop custom data migration action plan
• Resolve data migration issues and provide technical support for the data migration process
• Communicate consistent trends and opportunities to our product/engineering team for future improvements
• Create and maintain internal and external process documentation
• Communicate client information, trends and feedback cross-functionally
• Innovate on current processes and proactively seek ways to improve the Pro experience

Qualifications:

• Bachelor's degree preferred
• 2-4 years of full-time customer success, implementation, engineering or data implementation experience
• Intermediate knowledge and experience with Microsoft Office Suite with proficiency in Excel or Google Sheets
• Experience with Python a plus
• Experience using or developing with conversational AI platforms (such as -ChatGPT, GPT-based tools, or other NLP models) a plus
• Demonstrated experience exceeding customer success or sales metrics
• Proven success working with cross-functional teams and building strong relationships internally and externally

What will help you succeed:

• Meticulous attention to detail
• Excellent written/verbal communication skills
• Strong critical thinking and problem-solving skills
• Adaptability, drive, and a self-starting attitude
• Ability to excel in a fast-paced, team environment

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-remote

Location Dependent information

This role is open to candidates and the expected compensation range for this role is $21.55-$25.35 / hour + 10% variable. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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