Data Operations Manager

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
The Data Operations Manager leads a team of Analysts and collaborates cross‑functionally to support customer requests and advance long‑term organizational objectives. In this role, you will influence the customer and furnisher experience while driving process management, optimization, and compliance through the implementation of scalable solutions.

What You'll Bring:

• Bachelor degree or years 7+ years of equivalent work experience
• Experience making management decisions, driving teams and measuring results
• Ability to foster collaborative relationships in cross-functional teams and work in matrix environment
• Experience systematically analyzing problems or processes, drawing relevant conclusions, and devising appropriate courses of action
• Ability to analyze complex data using logic and quantitative reasoning, an intuitive capacity for problem solving and ability to act decisively
• Establish and maintain VOC feedback loop from customers, furnishers, processors and client engagement teams
• Creation of training materials and talking points for new and modified processes
• Required working knowledge of software applications such as Microsoft Excel, Word, and PowerPoint with exceptional presentation skills.
• Availability to travel upon request

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your development in:

• Experience in the credit reporting, financial services or direct marketing industry
• Business process mapping and process data mining experience
• Methodologies: Systems Development Lifecycle experience, Rapid Application Development, Case Tools
• Understanding of Databases/File Structures:  DB2, Oracle, MS Access, SQL
• High level understanding of software development methods and Data Manipulation Tools, such as SAS, Ab Initio

Impact You'll Make:

• Lead and champion our operating model using new technology and applications while delivering high quality results
• Build and drive internal continuous improvement culture through innovation, collaboration, and lean thinking while achieving organizational buy-in
• Develop and create operations and workflow management processes and procedures while introducing metrics to measure success
• Communicate data incidents to business leaders, legal, compliance, and customers/furnishers and introduce processes to mitigate future risk
• Use problem solving skills, and knowledge of our applications and processes, to introduce resolutions that limit impact to customers/consumers
• Create and formalize proactive strategies to advance data furnisher monitoring and improve our data quality
• Support applications deployments, coordinate testing and validation strategies
• Identify application deficiencies and/or process gaps; identify and implement solutions in order to meet department goals
• Work with product managers and technical leads to determine scope and priorities for product development cycles
• Work with QA and analyze data, and test results, to ensure integrity is maintained throughout program lifecycle and ensure market and business needs are satisfied
• Interpret and adhere to standard legal, compliance, and business rules during program design and process development
• Educate and influence internal partners on best-practice approaches gleaned from current and previous experiences
• Improve TransUnion’s competitive position and help drive revenue through development of Data Furnisher monitoring techniques and data onboarding processes
• Develop and implement processes & system enhancements to establish and maintain data quality standards
• Review current operations and identify opportunities in tools, processes, and talent, to make recommendations towards increased quality and efficiency
• Research, evaluate, and determine the right level of automation and implement automation options
• Develop and maintain stakeholder relationships in all regions

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $106,700.00 - $160,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Manager II, Data Acquisition

Company:

TransUnion LLC