Reverb
We're on a mission to make the world more musical.
Chicago, IL

Analytics Manager at Reverb

| Chicago
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Company Description

 

Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
Our core belief is that music makes the world a better place. Through Reverb Gives, a portion of every sale provides youth music education programs across the world with instruments they need to make music.

 

Job Description

 

As Reverb’s Product Analytics Manager, you’ll work closely with our Product team as a strategic partner to measure the impact of new product features, identify trends, prioritize opportunities, and foster a culture of data-driven decision making. The ideal candidate is deeply curious about Reverb’s business, customers, and improving the product experience by using data. In this role, you’ll mentor, manage, and grow a small team of Data Analysts and Data Scientists that align with product initiatives. A typical day will involve everything from exploratory analysis of user behavior across segments to presenting the insights from an A/B experiment analysis that inform future experiments and setting the priorities for analytics projects across a number of product squads. You’ll collaborate with other members of the Analytics team, User Research, and Data Engineering.

Responsibilities:

  • Partner closely with Product to achieve shared objectives to improve the customer experience while making a meaningful impact to the business.
  • Proactively identify signals based on user analysis, market conditions, and other metrics to advise strategic product decisions.
  • Manage the Product Analytics team, which will include building a roadmap to support Product squads, hiring, mentoring, and leading by example.
  • Advocate for the appropriate level of measurement given the objective, understanding the tradeoffs between speed and analytical rigor.
  • Identify ways to develop, improve, and automate the way we analyze how changes to the product impact the business, especially beyond the bottom of the funnel purchases.

 

Qualifications

 

  • Prior experience managing direct reports
  • Ability to distill actionable insights from complex, conflicting, or incomplete information and present the results to a wide range of audiences, from product teams to executives.
  • Ability to create a process to prioritize and organize requests from multiple partners.
  • Demonstrated ability to use data and analysis for product planning and understanding impact, which includes experiment design, sample size calculations, appropriate statistical techniques, and sizing opportunities that maximize impact.
  • Advanced SQL and Python / R: ability to manipulate data, run statistical tests
  • Experience with a BI tool like Looker, Tableau, PowerBI, etc
  • Familiarity with data science techniques, including supervised / unsupervised machine learning, recommendation systems (i.e. collaborative filtering), and model evaluation.

 

Additional Information

 

Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key 2021 benefits include:

  • 100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
  • Life, AD&D, and supplemental long-and short-term disability insurance
  • Matching 401(k)
  • A generous vacation policy, plus unlimited sick and mental health days
  • 18 weeks of gender-neutral parental leave for the birth or adoption of a child
  • 12 weeks of fully-paid family leave
  • Up to $7,500 reimbursement of adoption-related expenses
  • Ways to give back to you community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We encourage people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!

This is a local position in Chicago. Please, no remote workers or recruiters.

 

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Where we are

Open workspace located in the heart of the charming Roscoe Village neighborhood, conveniently located near the Paulina Brown Line.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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What are Reverb Perks + Benefits

Reverb Benefits Overview

Beyond free lunches and ping pong tables, we love working at Reverb because we’re making an impact. We’re working to make the world more musical—both through our platform and by giving a portion of our proceeds to youth music education programs across the globe through Reverb Gives.

Culture
Volunteer in local community
Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
We provide 12 weeks for the birth or adoption of a child.
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers a flexible PTO policy with no set minimum or maximum.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Reverb’s holiday party is hosted at a local music venue, where dozens of bands comprised of various employees take the stage to perform everything from the Beastie Boys and Britney Spears to The Who
Stocked Kitchen
Reverb has a number of snack bars, coffee stations, and espresso makers throughout the office. There's also a fridge in the kitchen that gets stocked with La Croix (and Cold Brew in the summer months)
Some Meals Provided
Employees enjoy lunch from local restaurants via Fooda at least twice per month.
Happy Hours
Perform with your co-workers, learn how to play, or be your teammates’ biggest fan at monthly music-filled happy hours.
Parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Recreational Clubs
Reverb has sponsored office sports leagues in the past including: Bowling, Softball, Kickball and more!
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our regular workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Reverb Amplified is our cross-department mentorship program that allows you to get or give career advice, leadership coaching, and more.
Online course subscriptions available
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