Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Global Aftermarket Services Division (GASD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join GASD.

JOB PURPOSE:

The Insight Group is Hiring! We need a Business Data Analyst! Will you embrace that challenge?

The Insight Group mission is to deliver powerful insights to our key internal customers: GASD Sales & Services departments and Enterprise Key customers in order to facilitate strategic decisions.

JOB DUTIES:

At the Interface of Business, Analytics and Data engineering, the Business Data Analyst is a key player to connect these three worlds together.

The Business Data Analyst main mission is to answer strategic business questions from internal customers using various datasets, digging into the data lake, creating meaningful presentations and charts to drive fact-based strategic decisions.

Responsibilities will include but are not limited to:

1. Insights creation to drive various groups to make data-driven decisions: this will include all Aftermarket data lake and beyond

2. Analytics support of key strategic projects

3. Key customer support and quick insight deliveries on time

4. Gain extensive knowledge of the aftermarket data lake and business knowledge in order to answer business question of our key internal customers

5. Coordination with Data Engineering & BI Team to productionize insights to the industry standards

6. Analytics tools users support and training

7. Thorough work documentation according to the team standards

The Business Data Analyst demonstrates very good communication skills, being able to explain conclusions to customers with limited knowledge and experience with data but at the same being able to talk with Data Engineers on some technical details.

Additionally, he or she should also exhibit strong planning and organization, proactivity, and a comprehensive knowledge of Caterpillar Inc., its products and services; its internal systems, processes, and procedures; and the external environment in which it competes.

If you:

1. Like working in a challenging yet rewarding analytical international environment

2. Truly believe that data can be translated into valuable and monetized insights

3. Like helping internal customers beyond initial requirements

4. Want to grow and acquire new skills

Do not hesitate to apply!

Qualifications

Basic Requirements:

1. Bachelor degree

2. 2+ years of Excel Advanced usage (Expert level – Pivot tables, Macros)

3. 2+ years of SQL knowledge and database

4. 2+ years of Powerpoint/ Visualization tools

5. 3+ years in business analytics based roles within a business unit or dealer exposure

Top Candidates Will Also Have:

1. Track record of getting things done

2. Fast learner

3. Excellent analytical skills: ability to interpret data to solve business issues & vulgarize results for a large and diverse audience

4. Ability to manipulate data and create meaningful charts (visualization) which are understandable to the Business

5. Excellent Excel & PowerPoint skills

6. Willingness to do the extra mile to satisfy customers

7. Ability to ask the right questions when customers are not sure about their needs and wanted outcomes

8. Ability to translate business requirements to a Data Engineer

9. Ability to dig into a data lake and found answers for customers

10. Ability to work independently and reach out in a timely and relevant manner

11. Good communication & presentation skills

12. Ability to influence other groups and teams

13. Aftermarket understanding

14. Basic programming skills – SQL basic level

15. Ability to be autonomous in a database environment

16. Ability to manage project from A to Z in an independent manner and to prioritize tasks

17. Ability to validate thoroughly results while delivering in time

18. Alteryx, Tableau, Excel & Powerpoint expert level - any data visualization software

19. SQL advanced knowledge, basic programming skills in any language

20. Prime Product knowledge, Component Product knowledge, Dealer network knowledge

21. Project management – Agile methodology

22. External experience as an Analyst for a Consulting company

23. 2-6 years experience with Caterpillar, working with a different unit or working with different products, processes or systems is desirable.

24. Professional English, Any other European language – French/ Spanish

Additional Information:

- Relocation assistance is not available for this position

- Travel requirement is 10% or less

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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Kyle Cline

Analytics Manager

PEOPLE-FIRST EXPERIENCE

Work in a setting that prioritizes people

Leading a team isn’t Cline’s only duty. “My most important leadership role is being a father,” he said, commending the parental leave policy that let him be with his newborn son. The human element extends to entities like the Caterpillar Foundation, which among other initiatives, provides support to disaster-impacted areas. “I’m proud to work for a company that prioritizes communities and their people,” Cline said.

Caterpillar makes me feel like they want me to stay and grow.

Shilpi Banerjee

Senior Software Engineering Manager

GROW EACH DAY

Advance in a development-minded environment

A 16-year company veteran, Banerjee hasn’t just logged serious time with the company — but mileage, too. From navigating M&As in Japan and tackling new product introduction in China and Singapore, to spearheading digital efforts in India, the technologist has grown immensely since starting as an IT analyst. “At Caterpillar, there are myriad opportunities to explore your potential and grow your career globally,” Banerjee said.

Leaders appreciate initiative, enthusiasm, flexibility and the drive to get things done.

Jenny Thompson

Digital Product Manager

Real World Impact

Digital Solutions That Power the Bottom Line

Digital Product Manager Jenny Thompson sees connectivity as a cornerstone of great service. “Our digital services empower customers to improve their efficiency, productivity, profitability and sustainability — directly powering their bottom line,” Thompson said. To transform its customers’ operations, Caterpillar develops digital solutions that combine its many strengths: asset and service data, engineering and robust analytics. “These tools give customers insights about their operations and recommendations for their fleets that are more tailored than ever before,” Thompson said.

Caterpillar was an early adopter of connectivity and the value that data can bring. We want our customers to be successful, and these technologies are important enablers for that success.