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Business Technical Analyst

Global Technology - Architecture and Data, Restaurant Technology Platform Team is looking to add a Business Technical Analyst to their team!
The Restaurant Technology Platform (RTP) Business Technical Analyst is accountable to partner with Product owners and Market representatives to understand and document all RTP requirements, such as definition of the RTP Platform, testing documentation, creation of technology plans and execution of the plan to get the restaurant systems configured and ready for testing and then ultimately, delivery into restaurants.

Service excellence should be at the heart of everything that’s delivered and it will be the responsibility of the Business Technical Analyst to help define all steps that guide the various teams and initiatives through to successful implementation of this key strategic Platform.

You will ensure the Restaurant Technology Platform meets the needs of the business by reviewing current and future functional and non-functional requirements and then mapping those into deliverable Project Charters for implementation.

These tasks will be completed in association with Product, Service and Project Managers.


· Ability to think past the current phase of work so as to head off any potential pitfalls later in a process

· Strong analytic and troubleshooting skills and able to demonstrate an enthusiastic approach to problem solving

· Excellent time management and prioritization skills; with a dedicated approach to tasks

· Ability to work in a fast paced work environment under strict deadlines

· Ability to deal credibly with business and technical users at all levels of the organization

· Strong Partner Management experience

· Client-Facing experience, having worked in a Global franchised model

Experience Required

· Strong knowledge of ITIL and Service Management methodologies

· Excellent written and verbal interpersonal skills

  • Retail & QSR

Who are we?

We are proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. McDonald's is people business just as much as we are a restaurant business. We strive to be the most inclusive brand on the globe by building a workforce with different strengths who make delicious, feel good moments that are easy for everyone to enjoy.

At McDonald's, we are dedicated to using our scale for good: good for people, our industry and the planet. We see every single day as a chance to have a lasting impact on our customers, our people and our partners. We will continue to pursue big, global initiatives while remaining kind neighbors and supporters of our local communities.

We are moving fast and are building a passionate team to help us. This means the company is looking for innovators, leaders, sprinters who are focused on crafting memorable experiences for our customers, employees and partners. Joining McDonald's means thinking big daily and preparing for a career that can have impact around the world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Key Responsibilities:

· You will participate in planning sessions and market calls to define and document technology requirements and then provide estimates and plans to execute the initiatives

· You will oversee configurations tasks required for network, Point of Sales (POS), Kiosk and other supporting systems to meet test requirements and validate that all test requirements are met before handing over to operations and marketing partners

· You'll be responsible for monitoring the test process and intervene to resolve technical issues as they arise during testing

· Working with the Markets and Strategic Partners to design and produce Management Information, including dashboards, KPI reports and service performance metrics, to illustrate service performance and support senior decision making

· Demonstrate a deep understanding of the Markets utilization of RTP services through the use of service metrics and supporting data

· You will provide input/requirements into the Products Release Management lifecycle & ensure that the Markets needs are prioritized correctly and delivered to agreed timescales and quality criteria

· Provide support to projects as required, bring an understanding of Markets requirements as well as understanding the impact of projects on Markets

· Working with Product Managers to ensure a precise transition of new / amended services to the Business

· Monitor new intake tickets to help ensure the process is working well throughout the intake (prioritization) process

· Ensure that feature are implemented across channels and applications consistently

· Provide business value assessments and inputs into development estimates

· Identify capabilities and systems impacted

· Provide feedback, assumptions and recommended approach to implementing capabilities during reviews

· Work with business partners to develop acceptance criteria / test cases. Then able to develop test plan and perform needed application testing.

· Facilitate functional and high-level technical reviews with technology partners in the market and Delivery teams

· Ensure that solutions meet acceptance criteria during development process by participating in sprint reviews and integrated demos

· Provide feedback and/or approval to the development team from the technical and functional acceptance criteria perspective

· Identify defect or missed requirements and align on defect/feedback resolution

· Write feature documentation to aid our partners in understanding and implementing features

· Create high-level business solution documentation outlining the expected implementation and behavior of a feature

· Advise on standard methodology within the capability and help ensure that capabilities are used appropriately

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management


In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.


Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.


Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere


Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!


Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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