Change Adoption Analyst at Echo Global Logistics

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Core Responsibilities

  • Responsible for the successful adoption of changed processes, products, and technologies within Echo, and understanding our organization’s ability to absorb the change
  • Build and execute a “Change Adoption Plan” to ensure integration of new systems and processes: incorporate industry best practices, conduct internal and external benchmarking, implement standards, key measures, and metrics
    • Includes completion of a change impact assessment for each initiative (process gap analysis, change impact rating)
    • Building communication, training, post-rollout support plans; pull in HR if necessary
    • Ensure that adoption success goals are identified
    • Constructing rollout plans and gaining buy-in from business stakeholders
  • Effectively project manage change exercises to ensure core timelines are met and tasks are completed
  • Create training / SOP documentation
    • Examples could include user guides, quick reference cards, video tutorials, or e-learnings
  • If needed, facilitate training (T3 or full rollout if needed)
    • Schedule dry runs to determine training goals will be met
  • Ensure changes are integrated into users’ day-to-day as designed; meeting adopting success goals
  • Learn and develop an understanding of the Echo’s business, technology, and core processes associated
  • Evangelize change - be the ultimate change champion!

Required Experience & Skills

  • Bachelor’s Degree in Communication, Business Administration, Education, or similar area
  • 2-5 business experience, or any equivalent combination of experience, change management, IT, instructional design, education, and/or training
  • Communication Skills
    • The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
  • Integrity and Trust
    • Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain
  • Teamwork
    • Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
  • Technical Expertise
    • Involves demonstrating a commitment to increasing knowledge and skills in change management area, keeping up to date on the latest developments, staying informed as to industry practices, knowing how to apply relevant change methodology to appropriate business needs
  • Customer Focus
    • Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dedication
    • Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
  • Partnership
    • Acts as valued partner to the business, develops relationships with the customer, deals honestly and effectively with business partners, is seen in a positive light by the business/customer
  • Patience
    • Involves listening and checking before acting. Is tolerant with people and processes, tries to understand the people and the data before making judgments and acting, sensitive to due process and proper approaches
  • Task Management / Project Management
    • Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task/project status by collecting and analyzing data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise

 All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Technology we use

  • Engineering
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Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.
Echo Devs Say They're Building Tech that Doesn't Yet Exist in Transportation Space
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An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Sr. Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Product Director

How do your team's ideas influence the company's direction?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Fitness Subsidies
Gympass!
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 800 sales representatives hustling to move over 16,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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