Who We Are:  

Vivid Seats is the fastest-growing online marketplace for sports, theater, and concert tickets.  We are  dedicated to providing our customers with the best ticket buying experience in the industry. Our marketplace site processes millions of transactions per year and enable fans to attend their favorite concerts, sports and theatre events.  We are one of the fastest growing technology businesses in Chicago and we are looking for leadership to help us continue to scale.

Job description:

Our Risk Analyst works between the Fraud and Risk team, Legal, and senior management to monitor for fraud and mitigate any issues by using best practices to identify and stop fraudulent transactions.  You will assist in the prevention, detection, and reporting of suspicious activity and other unusual high-risk issues using a variety of tools, including Spotfire,Excel, Accertify, and SQL. 

You are the company's first line of defense against criminal activity. We are looking for you to bring your analytical expertise to improve our existing tools and reporting. 

Responsibilities:

• Identify fraud patterns, create and track fraud metrics and implement accurate, data driven policies and review methodologies to prevent attacks
• Write SQL queries to extract, transform, and aggregate data and provide key insights on performance and assist management in the early identification of fraud trends
• Conduct ROI analysis on fraud tools and services and use results to provide recommendations, reduce operations costs, and increase operations efficiency
• Perform investigative analysis using SQL and Spotfire dashboard tools
• Stay up to date on fraud prevention techniques and emerging trends
• Improve and enhance database table structures and data collection methods to increase reporting efficiency

Desired Skills and Experience:

• 3+ years in an analytical role
• At least two years of experience reviewing and investigating alerts, flagging unusual and suspicious activity, including fraud patterns
• Proven experience with advanced Excel and strong math competencies
• Familiarity with transaction monitoring systems and procedures
• Experience conducting enhanced customer due diligence and ongoing monitoring
• Expert in managing multiple projects simultaneously with a strong results/goal orientation

What We Offer:

Vivid Seats offers competitive compensation levels, substantial individual and team-based bonus opportunities, and a variety of workplace perks.  Specifically, staff has access to discounted event tickets, frequent in-office catered meals, monthly happy hours, team outings, subsidized healthy meal and snack programs.  Standard benefits are also offered including medical/dental/vision/life insurance, paid maternity and paternity leave, 401(k) plan with employer match, flexible hours and paid time off, and transit plan discounts.

Vivid Seats is an equal opportunity employer.  Vivid Seats prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.