Data Center Operations Analyst

| Chicago
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Job Function Overview:

 

Data Center Operations Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE and other environments.

  • 12 hour “quad” (3 on 3 off/4 on 4 off) shifts (Nights).
  • Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule.
  • Occasional travel (approx 10%) as required to client site for knowledge acquisition of new business.

 

Essential Functions:

 

  • Print the output in a timely and accurate manner, maintaining the maximum print quality at all times.  Provide leadership and guidance to less senior and experienced co-workers.
  • Perform maintenance on printers; troubleshoot and resolve issues.
  • Perform and document a wide range of preventive maintenance on printers.
  • Troubleshoot and resolve complex issues.
  • Place vendor service calls to address printer issues.
  • Load the correct forms and align them as necessary when specified.
  • Always assure maximum print quality .
  • Prioritize prints to meet service levels.
  • Restock printer supplies.
  • Clean the work area, including around and under the printers (i.e. vacuum off equipment, clean up spilt toner, etc.).
  • Communicate and work with coworkers and vendors to address issues and ensure a smooth operation.
  • Must communicate pertinent information between shift change (i.e. specific knowledge on why equipment might be down and what has been done to rectify the issue etc.).
  • Lead the process to resolve issues and escalate them when necessary.  Coordinate with staff and customers to resolve any and all issues.
  • Oversee, monitor, and troubleshoot batch schedules, ensuring that jobs are running as expected.
  • Monitor and troubleshoot IT systems, including the mainframe, network, open and web systems; equipment and environmental systems in the data center.  Adjust jobs/processes to ensure continued operations, consult with manager when necessary. 
  • Assign and follows up on calls/tickets to staff, management and vendors to address issues, including escalation of issues.
  • Lead conversations in floor space planning and/or the physical movement of equipment and power whips.
  • Oversee and ensure the media (hard drives) destruction procedures are followed and remain current.
  • When hard drives are pulled, complete necessary documentation, and store in secure (locked) cabinet.  Release hard drives to Enterprise Security Office (ESO).
  • Coordinate with vendor personnel to support the maintenance of the equipment.
  • Build and maintain comprehensive knowledge of mainframe and open systems.
  • Build and maintain comprehensive knowledge of electrical, mechanical, fire detection/suppression and environmental equipment.
  • Log problems and follow established procedures to notify the proper individuals and departments.
  • Send and receive media to and from PHEAA’s off-site storage vendor for the purpose of Disaster Recovery Reconciliation of media.
  • On off hours, may be required to act on Help Desk behalf by assisting with Virtual Private Network (VPN) troubleshooting, resetting passwords, smart card assistance, and etc.
  • Maintain tape, hardware and electrical inventories, order supplies when necessary.
  • Keep the data center and console area tidy.
  • Generate reports from mainframe or PageCenter to gather statistics for reference, such as print volume. 
  • Create and maintain procedures.
  • Need to lift/carry boxes that may weigh as much as 40 pounds.
  • Strong knowledge in Console Operations and experience in complex Sysplex environment, System and online monitoring and batch abend recovery in 24x7 environment.
  • Ability to clearly understand JCL structure where override and restart is required.
  • Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
  • High level of interaction with internal and external customers requires effective and professional communication.
  • Complete daily shift turnover and customer checklists associated with assigned client environment.  Along with written shift turnover, verbal turnover must be facilitated. 
  • Thoroughly document deviations within company’s designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
  • Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
  • Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
  • Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to implementation.  Follow-up and close completed changes with valid and meaningful data. 
  • Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.  
  • Organize tasks to work independently.
  • Hands and feet support as required.
  • Perform additional duties as assigned or designated by Operations management.

 

Minimum Acceptable Qualifications and Skills:

 

  • High School diploma or equivalent.
  • Three-Four years minimum experience running Mainframe operating systems (MVS, zSeries) with experience in the following software: JCL, CICS, IMS, DB2, VTAM, TSO, ISPF, SDSF, JES2, JES3, CA7, CA11, and other scheduling packages such as ZEKE, JOBTRAC, TWS/OPC and Control-M.
  • Proficient in core MVS and JES2 commands
  • Ability to analyze problems and select proper corrective action
  • Good written and oral communications
  • Work in sitting position with computer keyboard and multiple screens
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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