JOB DESCRIPTION

Description

JOB PURPOSE:  To develop and provide worldwide functional customer support, problem identification and resolution for Customer Value Agreements (CVA) solutions and to develop business transformation processes.  The Data Scientist contributes to this mission by providing advanced quantitative analysis, communication, and data management skills to multi-person teams tasked to drive CVA growth. 

The principal responsibility of the Data Scientist is to support the Services Development Teams in GASD, and CVA teams across Industries, and Distribution Services Divisions (DSD) by analyzing and validating CVA data with the purpose to driving insights and improvement opportunities for alignment and growth. This person would work closely with the Caterpillar teams and Caterpillar dealerships to ensure they are able to use the CVA registration and reporting applications.

JOB DUTIES:

1.) Gather, document and maintain business procedures and guidelines for CVA registration and reporting applications.

2.) Provide support to dealers regarding systems data issues, processes and data accuracy, and coordinate resolution of dealer data issues and data corrections with corresponding partners.

3.) Develop and deliver training guidelines for dealer personnel to be fully effective in both existing and future systems and applications.

4.) Communicate enhancement requests to ECA Development Team for CVA system releases. 

5.) Provide support in creating and presenting system change requests, writing business requirements, and testing and training.

6.) Lead improvement projects of functional support processes.  Maintaining high visibility to end-users with the goal to consult on process options and head off potential data and reporting problems.

7.) Provide customer support for implemented solutions.

8.) Assists dealers and the DSD teams in obtaining answers to process related questions from the global process owners and global customers

9) Analyze large quantities of data and recommend solutions, make timely decisions, and communicate effectively with dealers and internal teams.

The Data Scientist role has both a lead and participatory role in workshops, depending on subject matter.  Additionally, they are involved in solution design workshops, with valued contribution and responsibility to provide communications.  Incumbents have responsibility to update or develop process documents, along with assisting others in the maintenance of process documents.

Problems and issues faced by this position require careful evaluation and reference to a large number of data points.  Position requires understanding and taking initiative with problems or situations that are unique or may significantly affect business results.  A successful incumbent knows what results must be achieved and must decide how to go about achieving those results. 

Travel required (10% - 15% of working time).

Qualifications

Basic Requirements:

• Bachelor’s degree required
• 2-5 years of professional experience utilizing quantitative analysis and or systems troubleshooting is required
• Must be proficient with MS Office
• Experience writing programs/queries with data analysis tools such as SAS, SQL, Python, Snowflake, or Alteryx

Top Candidates Will Also Have:

• Ability to work on increasingly more complex assignments and will have demonstrated strong leadership, initiative, interpersonal skills, and the ability to communicate effectively
• Experience developing dashboards in visualization tools such as Tableau or Power Bi
• Excellent analytical skills are essential　
• Experiences with different types of database tools such as DB2 and Snowflake
• Ability to work independently　
• Must have ability to communicate effectively with team members and others in the work group, as well as with customers　

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.

EEO/AA Employer.  All qualified individuals - including  minorities, females, veterans and individuals with disabilities - are encouraged to apply.