Data Team Manager

Data Team Manager

Position Purpose 

Reporting to the Director of IT, this senior position exercises independent judgment, and strategic leadership to oversee the planning and operation of the group charged with provisioning, supporting, and implementing data production and reporting systems for Echo.

 Principal Accountability | Data Operations

  • Manage a team of data engineers who support data operations including OLTP systems, reporting platform, and data engineering
  • Lead establishment and provide oversight for operating and technology standards for the data team
  • Command broad awareness of organizational priorities
  • Partner with key IT and business stakeholders to provide operational support to meet current and future business needs related to data lifecycle and business intelligence
  • Oversee problem identification and resolution process for data services and systems
  • Establish performance and operational metrics to continuously monitor and improve data operations
  • Exhibit an analytical approach to monitoring and reporting by identifying potential customer impacting issues as soon as they arise
  • Ensure team proactively monitors data infrastructure and services availability, utilization and available capacity providing forecasts as needed to ensure managed growth and continuous service availability
  • Define and manage SLA’s for all data sets and processes running in production

 Principal Accountability | Business Intelligence reporting

  • Manage a team of data engineers who support data operations including OLAP systems
  • Proactively drive the vision for BI and Data Warehousing across the company, and define and execute on a plan to achieve that vision
  • Architect, manage and own full new data pipeline from acquisition of raw data, through cleansing, indexing, search architecture, application work to deliver data to end users
  • Work with end users and other subject matter experts to define reporting needs, identify data sources and ETL processes to deliver reliable and accurate business reports
  • Ensure team proactively monitors data infrastructure and services availability, utilization and available capacity providing forecasts as needed to ensure managed growth and continuous service availability
  • Define and manage SLA’s for all data sets and processes running in production

 Principal Accountability | Team Management

  • Remove impediments to team progress, including escalation management
  • Exhibit sound professional judgment in managing team priorities and conflict resolution
  • Coach team members on cross functional team collaboration
  • Manage and maintain team backlog and priorities
  • Translate strategic goals of the department into executable direction for the team
  • Enable close cooperation within the team and across the organization
  • Schedule and deliver improvements/changes from multiple, disparate teams by building relationships with key members of each team
  • Monitor team progress and health through daily stand-up meetings, retrospectives and monthly prioritization
  • Ensure necessary follow ups with team members are promptly communicated
  • Bring clarity to complex issues through organized communication

Principal Accountability | People Management

  • Understand and plan career paths that are unique to individuals yet aligned to the business
  • Ensure individuals are getting necessary training and are continuously improving
  • Set expectations on individual roles within a team and the organization
  • Manage team schedule allowing for time off, work from home and other entitlements
  • Set team member performance and work goals, conduct performance reviews
  • Monitor and provide frequent feedback regarding individual performance via weekly one on one meetings with direct reports
  • Foster Echo core values and goals among team members
  • Ensure maximum team retention

Desirable Skill | IT Change Management and Compliance

  • Weigh in on Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
  • Manage relationships and coordinate work between teams involved in changes
  • Manage risks and resolve issues that affect release scope, schedule and quality
  • Collaborate with Service Desk Management on establishing a one-voice communication path to Echo stakeholders, including shared escalation procedures and definition of an emergency release
  • Operate at an advisory level, consistently interacting with IT and line-of-business management. 

Position Requirements

  • Bachelor’s Degree in MIS, MBA or equivalent years of experience
  • Scrum or Lean Certification (CSM, CSPO, Lean/Six Sigma) highly regarded
  • 5+ years of experience working on software development projects as a Software Engineer, QA Analyst, Product Manager, Scrum Master or similar
  • 2+ years contributing on an Agile team
  • 5+ years technical leadership experience
  • 2+ years managing people
  • Proven track record (5+ years) of working in a fast paced, time-sensitive projects that require:
    • Clear and timely communication of key information deemed critical to project success
    • Managing software risk
    • Balancing priorities
    • Going above and beyond the requirement of the role
    • Mentoring team members
    • Articulating technical information to a non-technical audience
    • Leading without authority
  • Good understanding of any commercial-grade database systems. Microsoft SQL Server experience highly regarded.
  • Experience developing solutions or contributing to development leveraging:
    • Object-Oriented programming techniques (.Net)
    • Software Development Lifecycles
    • Unit Test Techniques
    • Debugging/Analytical Technique

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Technology we use

  • Engineering
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Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Business Architect

What unique initiatives do you have that encourage innovation?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 700 sales representatives hustling to move over 14,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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