Director of Analytics and Business Operations

| Chicago

About Everspring

Join some of the world’s best problem-solvers, pioneers, and out-of-the-box thinkers.

Everspring partners with leading universities to create a new standard of excellence in online education. Our dynamic and innovative team shapes the culture of our company and powers our university partners’ success. We are not a typical online education company—Everspring’s unique approach influences everything we do.

Position:

Our Analytics and Business Operations team works on cross-functional projects to deliver insights to Everspring’s leaders that drive decision-making. This team is comprised of analytically-savvy problem solvers who thrive in a fast-paced environment, and who are driven to make a high impact within our organization by leveraging data and information to make better business decisions.

The Director of Analytics and Business Operations will lead the team efforts as well as use a diverse analytical and strategic toolkit to drive towards high quality and innovative business solutions while clearly communicating these solutions across the organization. This position plays a critical role in defining and driving strategic, operational and organizational improvement across the company. This is a dynamic opportunity for a leader who can identify business problems, frame relevant analyses, work fluently with structured and unstructured data to build solutions, define strategic project requirements and drive them to completion. The Business Operations and Analytics Manager must have an ability to embrace change, a passion and drive for results, and a love for asking ‘why’ and learning about new things.

This role is located in Chicago, IL.

Responsibilities:

Strategic Initiatives – Drive key business priorities

  • Identify and define strategic projects and associated requirements; drive and deliver results, in partnership with cross-functional teams
  • Provide thought leadership and hands-on expertise for the operational aspects of ongoing strategic initiatives
  • Lead a small team of Associates/Analysts as well as perform standard and custom analyses to facilitate strategic decision making across the business:
    •  Lead conversation analysis and optimization
    • Marketing strategy and performance
    • Student retention and forecasting
    • Student satisfaction
    • Partner identification
    • Operational performance

    Business Analysis – Help lead the effort in the strategic and operational analysis of all aspects of the business

    Lead in the creation and identification of metrics to drive and improve business performance including but not limited to marketing, enrollment, and student retention

    • Lead analytics associated with operating reviews to improve business performance as well as develop new metrics to help measure and support the business
    • Partner with client engagement to build persuasive client facing narratives with data
    • Responsible for integrating metrics and change management initiatives across functions
    • Develop new measures to enhance forward looking visibility
    • Proactively gather and analyze data, formulate and test hypotheses, synthesize findings, develop go-forward plans and help drive and translate recommendations into results.

    Requirements:

    • Bachelor’s degree in Economics, Statistics, Business, Finance or other related field, MBA or MS in Analytics preferred
    • 5 to 7 years’ of relevant experience at a management consulting, strategy or start-up growth company
    • Superior analytical ability and toolkit including BI dashboarding, machine learning, and predictive analytics.
    • Demonstrated record of using analytical skills to improve business processes and outcomes and communication with business leaders and stakeholders.
    • Experience working in a team-oriented, collaborative environment as well as prior management experience
    • Excellent communication and interpersonal skills, with the ability to be personable yet persistent

    Other Attributes That Will Help You in This Role:

    • Results-driven, goal-oriented mindset with high intent on delivering impactful conclusions
    • All around “business athlete” who is intellectually curious, highly analytical, and purposefully strategic
    • Passion for continuous innovation and improvement of business processes
    • Organized, meticulous, and detail oriented
    • Resourceful, tactful, and motivational influencer who collaborates actively to get things done
    • Conduct market and competitive research to support business development and program performance review other strategic and operational projects as necessary

    Everspring is an equal opportunity employer

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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • PHPLanguages
      • PythonLanguages
      • RLanguages
      • ScalaLanguages
      • SqlLanguages
      • jQueryLibraries
      • ReactLibraries
      • ReduxLibraries
      • AngularJSFrameworks
      • Ember.jsFrameworks
      • SpringFrameworks
      • MongoDBDatabases
      • MySQLDatabases

    Location

    Our office is located in the heart of downtown Chicago. We're easily accesible via public transit and near both Union and Ogilvie train stations.

    An Insider's view of Everspring

    What are some social events your company does?

    The team spirit I feel at Everspring is priceless and the social events is nothing to frown upon. I mean, I won the last Halloween Costume contest, and the prize was awesome. The participation of events, like birthday month, game night, by each department reflects the togetherness the company cultivates.

    Janice

    Senior Full Stack Developer

    What kinds of technical challenges do you and your team face?

    Some of the most engaging challenges we face are around how elegantly we handle information. From data analytics and user applications, to how information is surfaced in our own teams, there are always new problems that need to be solved. All of our services are driven by this underlying need for data, and we get to tackle it in new ways every day.

    Varun

    Executive Director of Technology

    How has your career grown since starting at the company?

    I joined Everspring in 2016 and was able to explore various opportunities within the company. As a Client Engagement Manager, I work directly with our partners to grow and successfully support our on-going relationships as well as connect with our teams here cross-functionally to ensure successful execution of day to day operations.

    Aggie

    Client Engagement Manager

    How do you collaborate with other teams in the company?

    Each week, our Admissions Advisors, Marketing Specialist, Student Services Coordinator and Client Engagement managers collaborate to find innovative solutions to various challenges we face as a whole. To be submerged in a culture that endorses individual growth, cross functional collaboration with outside the box solutions is what I value.

    Michael

    Admissions Advisor

    What are Everspring Perks + Benefits

    Culture
    Friends outside of work
    Eat lunch together
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Health Insurance & Wellness Benefits
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    Vacation & Time Off Benefits
    Paid Holidays
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Stocked Kitchen
    Professional Development Benefits
    Lunch and learns
    Promote from within
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