The Role
The pursuit of quality at Morningstar is deeply ingrained in our culture and it is a key part of the value we bring our clients. We seek a highly self-motivated professional to own the strategic roadmap for continuous improvement of Managed Investment Data. The Director of Quality leads a team responsible for developing, implementing and monitoring quality assurance programs and ensures effective and efficient policies, processes, and procedures in place and adhered to. The Director of Quality will create a culture of client-centric quality, where all data quality goals are from the perspective of the user. The Director of Quality will collaborate with peers in the same role for other data types at Morningstar to drive global best in class data quality. This role will also work closely with audit and benchmarking Data team leaders and global stakeholders to ensure that all the agreed deliverables from the team are met, and that the team is fully equipped in terms of training and documentation. This role reports to the Head of Data, Global Operating Strategy - Managed Investment Data.
Responsibilities• Measure, build, sustain, and own the quality framework and processes across the Managed Investment content set that help us deliver quality data to clients.• Build and lead an internal data quality team emphasizing content expertise and client-centric measurements of quality.• Own the success of the quality health review and certification program.• Aggregate data quality metrics and deliver holistic data health updates to internal stakeholders, with action plans for continued success.• Own the data quality testing suites. Define the priority of future testing suites for Data Technology. Establish an operating model in which we proactively identify bugs and introduce new tests for each bug identified and for all new developments• Oversee the management of day-to-day activities of team to develop and implement the quality framework of key global Managed Investment database.• Accountable for ensuring and improving the performance, productivity and efficiency of the teams and the delivery of the operational performance KPIs, for team engagement, morale, and supporting the build for growth ladders of members.• Serve as an escalation point for critical quality assurance issues.• Partner closely with Data Operations team leaders to conduct root cause analysis, and track implementation of process improvements based on findings and measure impact• Define requirements for quality dashboards for Managed Investment Data and collaborate with the Enterprise Data Platform team and other Quality Directors to bring these dashboards into a consistent data quality dashboard.• Define metrics to assess the effectiveness of our quality testing suites• Partner with the Director of Customer Support to identify data quality defects via patterns in client tickets and establish test cases to mitigate future defects.• Identify and prioritize auditing and benchmarking opportunities across Managed Investment Data. Coordinate with the central auditing and benchmarking team to have them scheduled. Monitor progress of executing on action items after the audit RCA.• Monitor the industry for quality control methods and propose future areas of investment for Morningstar to reach and sustain best in class quality.
Requirements- A broad and comprehensive understanding of investment and financial data sets.- Bachelor's degree and 10+ years of experience in quality assurance, including experience with LEAN, Six Sigma, and Kaizen.- 5+ years of experience managing a team- 5+ years of experience working directly with data technology squad(s).- Demonstrated ability to partner with product managers to understand the needs of the user and translate those user needs into data quality goals- Demonstrated ability to write and execute SQL queries.- Excellent communication skills. Demonstrated ability to communicate complex data matters correctly and clearly to internal and external consumers.
Preferred Qualifications- Certified Lean Six-Sigma Green or Black Belt.- Experience with data visualization software, such as Microsoft Power BI and Tableau.- Experience managing a global team.
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