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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Motorola Solutions develops Mission Critical software products for first responders including police officers, firefighters and emergency medical technicians. Experience Research plays a critical role in ensuring we are making products that make our customer’s lives easier and keep them safe while doing their jobs.
About the Research Team:
The Experience Research team at Motorola Solutions is tasked with helping our stakeholders across the organization envision the future of technology, while bringing to market real-world solutions today. We do this through understanding the unique needs and challenges of our customers in mission critical situations primarily through immersive and ethnographic research. Our team members have backgrounds in anthropology, sociology, psychology, human factors, business, and design.
Job Description

About the Role:

The Lead Research role oversees all of the research needs within the Field Response business unit and works closely with Evaluative and UX Measurement teams to execute research across the product development process. Field Response is focused primarily on the experience of police officers and their interactions with an ecosystem of products including mobile/handheld, in-vehicle, and voice assistant applications. This role will work closely with Product Managers and Designers to define and execute both strategic research (to inform the next generation of these products) and tactical research (to ensure we are making products that meet the needs of our customers.)

You will have the opportunity to contribute to the design and development of these cutting-edge solutions as part of our team. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally.

Responsibilities include:

  • Planning and leading end user research to understand workflows, environments, needs, pain points, opportunities, and product experience issues & opportunities.

  • Disseminate research insights and findings to key business stakeholders including product designers, product managers, and business unit executives.

  • Influence product strategy and priorities through driving a design-led, human centered approach to design, product development and innovation across design, product management and software development stakeholder organizations.

  • Advance the practice of experience research by evolving research and dissemination methodologies, strategy, skills and tools.

Benefits and Perks: 

As a full-time employee, you are eligible to receive a comprehensive benefits package which includes a competitive salary with full benefits including extended health, dental, vision, paid vacation and holidays, 401K, ESPP, eligible to participate in social responsibility events, etc.

**Please include link to portfolio under "websites" when filling out the application**

The researcher role does require occasional (no more than 25%) travel to customer sites or MSI offices. Travel is flexible and very often the researcher is in charge of the schedule giving them flexibility to work around any life/family constraints. During the pandemic, no one is required to travel if they do not want to. Our team has been conducting the majority of our research remotely with little impact to our projects.


Basic Requirements

Bachelor's degree in UX/Interaction Design, Anthropology, Sociology, Human-Computer Interaction, or related field plus 7+ years of professional experience

OR Master's degree in related field plus 5+ years of professional experience


Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
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    • PerlLanguages
    • PythonLanguages
    • RLanguages
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    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
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    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
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    • IllustratorDesign
    • InVisionDesign
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    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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