Operations Analyst, Reimbursement

| Chicago
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Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Strategy & Operations Analyst that will be responsible for managing the day-to-day operations of Tempus’ Reimbursement Support team. This individual will oversee the existing team and continue building it further. Additionally, this person will be responsible for driving new initiatives to improve operational efficiency and deliver an exceptional customer experience to internal and external customers. The position requires a highly motivated individual with a strong business acumen who is able to work cross-functionally in order to accomplish team goals and objectives.

Responsibilities

  • Oversee team responsible for customer support and revenue cycle worklists (e.g. voicemails, inbound email inquiries, patient billing, medical record requests, COB/expired insurance, refund requests)
  • Responsible for the creation and management of team standard operating procedures (SOPs)
  • Develop and manage operational KPI reporting (e.g. staff productivity, AR aging, appeal/prior authorization success rates, customer service TAT)
  • Evaluate staffing needs and participate in hiring, team building and team development activities as needed
  • Develop strategy to raise patient and customer satisfaction levels
  • Oversee appropriate scheduling and time off requests
  • Lead ad hoc requests and special projects as needed

Qualifications

  • Lead by example mindset - Willingness to roll up your sleeves and wade into the trenches when needed and share the same sacrifices as the team
  • Ability to oversee the development, deployment and direction of complex programs and processes
  • Adaptable to changing procedures, policies and work environment
  • Ability to work well under pressure and maintain a professional and positive demeanor
  • Highly organized and systematic with superb attention to detail
  • Results oriented, highly energetic, dynamic individual with hands-on mentality

Required Education & Experience

  • 4-year College Degree
  • 2+ years in healthcare operations and/or customer success
  • Experience creating data visualizations in Tableau preferred
  • Prior consulting experience a plus
  • Proficient in Excel (e.g. pivot tables, vlookups)
  • Track record of exceptional customer service and interpersonal skills
  • Proven initiative and ability to direct team to achieve goals while independently delivering on mission-critical tasks

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • GCPLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • tableuAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

River North is a lively neighborhood in the Near North Side.

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Tempus Benefits Overview

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability Insurance
Flexible Spending Account
Commuter Benefits
Parental Leave
Charitable Matching Program
Mental Health Support Platform
Pet Insurance
Company Cafeteria with Breakfast, Lunch & Grab & Go Options
Stocked Kitchen with Snacks
On-Site Barista
Discounted Gym Membership
Discounted Divvy Membership
Diversity & Inclusion Initiatives
Team & Company Outings

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
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