Operations Excellence Analyst

| Chicago
Summary of Responsibilities: 
Sometimes referred to as Home Chef’s operations “SWAT” team, the operational excellence team works on cross-functional initiatives that support the future state of Home Chef operations. Our projects evolve based on the growth and expansion of the business – no two days are the same – but we’re always focused on execution and driving towards positive impact. We pride ourselves on being great problem solvers, thought partners, and go-getters.

Detailed Responsibilities: The Operational Excellence Analyst will be expected to wear several hats and will have the opportunity to work on a variety of projects. Although different projects will require different skillsets, the high-level responsibilities and expectations for this role are outlined below:

  • Responsibility Area: Tool Development & Tech Enablement
  • Partner with our plant teams to develop, manage, and continually improve tools used on the floor at our production facilities (may include travel to plants in ATL, CHI, LA) 
  • Understand challenges in the current technology landscape and work with production management and front-line employees to develop potential solutions
  • Examples of past projects include: creating a production scheduling tool to optimize workforce planning, creating dashboards to monitor daily and weekly KPIs such as efficiency, labor hours, error rates
  • Responsibility Area: Data Analytics
  • Develop models and methodologies to monitor the success of multiple facets of the business (facility capacity, machinery usage, labor, production, etc.)
  • Find innovative ways to make data actionable for our production teams - build processes to better collect, store, and visualize operational data in a meaningful and impactful way
  • Enable data-driven decision making by reporting / analyzing our core KPIs and performing ad-hoc analyses
  • Examples of past projects include: performing analysis for our produce SWAT team initiative, such as a deep-dive analysis into top produce quality errors and identification of root cause issues
  • Responsibility Area: Maintenance & Management of Tech Tools
  • Manage the integrity of files that Ops. Ex. is responsible for in order to ensure production, quality, and safety teams can operate effectively
  • Identify ways to streamline and improve existing tools through improving data flow, back end programming, or usability
  • Maintain a quick and effective response time if issues are raised by stakeholders.

Qualifications: The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • Entrepreneurial mindset: energetic and able to lead change, create vision, and inspire people to achieve goals in a fast-paced environment
  • Problem solver: Identify issues quickly and bring recommended solutions backed by logic to the discussion
  • Interpersonal savvy: Develop rapport across the organization in order to build consensus for implementing new processes and tools
  • Results oriented: Deal with ambiguity and make timely decisions to get to impact quickly
  • Attention to detail: Organizational skills and ability to manage the details of complex systems and operational processes
  • Embody the Home Chef core values of customer first, pursuing excellence, taking ownership, and building a best-in-class team1-2 years work experience in operations, management consulting, or data analysis role; top-ranked candidates strongly preferred
  • Technical ability: While experience using data analysis programs (e.g. Excel and Google Business Apps) are a must, experience using SQL, Python, and/or JavaScript highly desired
  • Comfortable working in a manufacturing environment.
  • Travel to our production facilities in Chicago, Atlanta, and Los Angeles may be required as part of this position (up to ~20% travel)
  • Completion of 4 year degree.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement

Location

Located in the iconic Old Chicago Post Office. The office is easy to get to by various train and bus stops being close by. https://post433.com/

An Insider's view of Home Chef

What’s the vibe like in the office?

Home Chef is all about building relationships and getting to know team members on a personal level. Our new office was designed with the idea of being at “home” in mind. There are lounge chairs and collaborative spaces where we are constantly meeting with co workers from different teams to brainstorm and ideate!

Mel Rocha Cheng

Retail Brand Manager

How do you collaborate with other teams in the company?

Being on the New Product Development team, we are very fortunate in the fact we get to interact with almost every team at Home Chef! In my role specifically, I have the chance to utilize my interest and core skill set in consumer and data insights to help inform our cross-functional teams of different lanes of innovations we can take next!

Scott Milling

Senior Insights Analyst, New Product Development

What are some things you learned at the company?

One of the greatest lessons I’ve learned here at Home Chef is what it means to have great leadership. 2020 has been one of the most chaotic years I’ve ever experienced in Operations but having a management team that cares about getting the job done AND ensuring the teams well-being has been such an amazing learning experience!

Jamie Marshall

Special Projects Manager, Operations

What unique initiatives do you have that encourage innovation?

We do a great job weaving innovative thinking into our day-to-day and make it a priority so much that we have “curiosity” as one of the core values for the company. The tech team holds regular brainstorming and competitor tear-down sessions and day-long “hackathons” where we’ll focus on solving a specific problem or building a certain product.

Katie Bevier

CTO

How does the company support your career growth?

Home Chef is constantly growing and moving forward so things never get boring or stagnant. There are plenty of opportunities to grow professionally and to move forward within the company because we are empowered to speak up and to contribute.

Nigel Palmer

Lead R&D Chef

What are Home Chef Perks + Benefits

Culture
Volunteer in local community
We offer volunteer days at The Greater Chicago Food Depository. Our Employee Resource Groups are actively engaged in volunteer events throughout the year.
Partners with Nonprofits
Home Chef has partnerships with The Greater Chicago Food Depository and Feeding America.
Friends outside of work
Eat lunch together
Intracompany committees
HC Connect is our internal team who puts together social events and programs for our teams
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CookOUT (LGBTQ+), Black ERG, Parents Group, Women's Group and Home Chef DEI Council
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
You know your schedule best!
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Chef hosts company outings Semi-annually.
Free Daily Meals
Weekly Fooda credit which equals to one company paid lunch per week .
Game Room
Our game room includes ping pong, board games and video games
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Home Office Stipend for Remote Employees
We are currently offering $50 per month to all remote employees to help pay for home office expenses
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Home Chef hosts lunch and learn meetings once per quarter.
Promote from within
Paid industry certifications

Additional Perks + Benefits

We are always looking at new perks and benefits to offer to our employees.

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