Enova
Chicago, IL

Operations Metrics & Reporting Analyst (Remote)

| Chicago
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday. The health and safety of Enova’s employees is our number one priority and all employees are required to be fully vaccinated for COVID-19.  Proof of vaccination will be requested regardless of work location, unless prohibited by applicable state law. Employees may request an exemption to the vaccination policy due to medical reasons, sincerely-held religious beliefs, or as otherwise permitted by applicable state law.

Enova is currently accepting candidates for remote positions in the following eligible states: AZ, CT, ID, IL, IN, ME, MI, MN, NE, NV, NJ, NM, NY, UT, WI.

About the role:

Enova is currently searching for an Operations Metrics & Reporting Analyst (Remote) to be responsible for a wide range of support for Enova’s Contact Center. Under the guidance of the Metrics & Reporting Lead, you will act as an internal consultant on a variety of projects and tasks. Your primary focuses will be using SQL to create and maintain reporting, investigating and correcting data integrity issues, improving operations efficiency, and evaluating and improving functional processes. You’ll utilize your strong communication and organizational skills to thrive in a dynamic and cross-functional environment.

What you’ll be doing:

  • Manage accurate and productive reporting for the Contact Center
  • Work cross functionally with teams to ensure data is not only actionable, but also accurate and in the right hands
  • Lead UAT (user acceptance testing) for new reports and processes
  • Create, execute and improve operational tasks and reporting where operations can perform analysis both in real time and through weekly/monthly trending
  • Conduct ad hoc analysis regarding performance
  • Collaborate with the Contact Center teams and other business areas to document and develop reporting and analytic needs (dashboards) and assist with ad hoc analytical requests.
  • Analyze current business practices, efficiency metrics, user needs, and workflow processes to recommend process improvements and innovative solutions based on business requirements.
  • Work independently or with business partners to automate manual aspects within operations and evaluate platform functionality as needed.
  • Conduct regular industry benchmarking to make sure we’re keeping up with the competition.
  • Proactively investigate and identify opportunities throughout operations to maximize resources.

Were excited about you if you have:

  • 3-5 years of relevant experience
  • Bachelor’s degree or equivalent experience
  • Independent and motivated self-starter with advanced problem solving, strong attention to detail, and issue resolution skills
  • Ability to handle multiple projects with tight deadlines, to follow through to completion, and to present conclusions in an organized and thoughtful fashion
  • Excel and SQL expert
  • Experience with report visualization tools like Microstrategy
  • Exposure to operations intensive environments

Our Metrics & Reporting Team:

Metrics & Reporting is a group of analytical thinkers that support the operations teams. They focus on creating and maintaining reporting, investigating and correcting data integrity issues, improving operations efficiency, and evaluating and improving functional processes. They utilize strong communication and organizational skills to thrive in a dynamic and cross-functional environment. Their top priority is to ensure Operations has the tools they need to run successfully and ensure continuous improvement.

About Enova:
Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

175 W Jackson - Located right in the Loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • AWS (Amazon Web Services)Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
Previous
Next

What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, Parents @ Enova, B.L.A.C.K @ Enova, HOLA @ Enova, Asian Pacific Experience @ Enova and more!
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday.
Happy Hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Parking
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.

Grace

Data Engineer II

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.

Monica

Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.

Elena

Software Engineer II

How has your career grown since starting at the company?

Enova is willing to take a chance on you. When I started at Enova I had very little formal experience, and since then I have had 3 very different roles in the company and have done things I wouldn't have imagined were possible for me!

Bridget

IT Risk Lead

More Jobs at Enova