Principal, Enterprise Data Architect at ServiceNow

| Chicago
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Job title: Principal, Enterprise Data Architect
Location: Santa Clara, CA, Bay Area, CA, San Diego, CA, Kirkland, WA, and Chicago, IL

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.


What you get to do in this role:

  • Define and implement a data strategy and roadmap for ServiceNow
  • Define policies and establish standards for modeling, structuring, naming, describing, securing and. formatting data
  • Work with business and IT leadership to define and document the data architecture for enterprise data assets
  • Develop conceptual, logical and physical data models with associated metadata including data lineage and technical data definitions
  • Provide direction and guidance in implementation of data warehouses, marts, cubes and universes to support analytic work product requirements
  • Lead efforts to implement a reference data and master data management strategy
  • Build and lead the data-architecture practice in support of strategic business and IT goals. Effectively work across team boundaries to establish data architecture and provide guidance to individual teams.
  • Design and develop end to end robust, scalable data ingestion pipelines and data platform architecture that will support the analytical and reporting needs of the various business organizations.
  • Work closely with Data & Analytics team to help build the backend solutions for reporting, dash boarding and analysis.
  • Ability to architect and build end to end data platforms.
  • Strong understanding and experience building ELT/ETL solutions for both structured and unstructured data sets.
  • Launch and support new data models that provide intuitive analytics to internal customers
  • Prototype new technologies and implement innovative solutions to enable teams to consume and understand data faster.
  • Leverage business and domain acumen to interpret and translate business requirements to architecture/technology plans.

In order to be successful in this role, we need someone who has:

  • Bachelor’s degree or equivalent in Computer Science, Computer Engineering, Information Systems or similar. Master’s degree preferred
  • 10+ years of hands-on experience working in enterprise scale data warehousing, data architecture and/or data engineering environments.
  • 3+ years working as an Enterprise Architect with a good understanding of Enterprise Architecture as a practice. Practitioner’s knowledge of TOGAF or alternate frameworks is a plus.
  • 5+ years of designing, implementing and building pipelines (ETL) that deliver data with measurable quality under the SLA
  • 5+ years of SQL (HANA, Snowflake, Oracle, AWS Redshift, Hive, etc.) experience is required
  • 5+ years of hands-on data modeling experience, especially dimensional data modeling
  • Must have knowledge of Tableau, Power BI, MicroStrategy or other Data visualization tools
  • Strong understanding of core infrastructure components (servers, network, storage).
  • Experience with Enterprise Data Governance, Big Data Solutions, Master data management, Data Privacy and Security, Machine Learning, and Data Pipeline Operations.
  • Experience with building analytic solutions applicable to Sales, Finance, Product and Marketing organizations in an enterprise.
  • Experience implementing operational best practices such as monitoring, alerting, metadata management.
  • Experience managing, measuring, improving data quality in a data warehouse.
  • Communication skills including the ability to identify and communicate data driven insights

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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