Product Analytics - Data Analyst
Company
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Team
The Product & Compliance Analytics team within the Data & Analytics organization is focused on generating actionable insights from telemetry data and building analytics products that enable decision making for the Product BUs. The team is fast-paced, works cross-functionally and prides itself on delivering high impact products, and has fun doing it!
Role
We are looking for an energetic, curious, self-motivated and data centric individual to work on analytics initiatives. In this role, the analyst will work under the supervision of a Product Manager and in collaboration with other analytics developers and practioners. The role involves mining a variety of data streams, developing reports and dashboards, analyzing data for trends and insights and building analytics products and features that the Product BUs and Compliance teams can use to improve decision making.
What you get to do in this role:
- You will collaborate with other analytics team members (in the US and in our India Development Center) to analyze data and generate insights that enable decision making and accelerate time to insight
- Gather business requirements from stakeholders on analytics initiatives and translate them to technical requirements and solution wireframe
- Develop business requirements documentation, process workflow diagrams, functional specifications, user acceptance test scripts and other supporting documentation for analytics initiatives
- Design data models & develop DB Views, procs, models in SAP HANA to meet business need
- Develop dashboard and report prototypes and mock-ups with respect to the UX/UI Best Practices and have impactful UI Design
- Develop and communicate project plans in collaboration with Project Management teams
- Identify new data requirements and work with the data integration team to incorporate new data signals
In order to be successful in this role, we need someone who has:
- Bachelor’s Degree in Engineering, Information System, Analytics, Business Intelligence or related field required
- 1 to 3 years demonstrable experience in developing SQL/PLSQL queries across standard database technologies (SAP HANA, Snowflake or any newgen database)
- Enthusiasm for learning and working with multiple data sources, mining, analyzing and deriving insights to improve business decisions/ processes
- Strong foundations in standard query languages like SQL and willingness to learn SAP HANA
- Working knowledge of a visualization tool like Tableau or Power BI
- Strong analytical and problem-solving ability and be able dive into technical details and design analytics solutions
- Understanding of database design & development, optimizing queries, handling facts, dimension data are a plus
- Excellent verbal/ written communication, presentation, and documentation skills
- Strong working knowledge of Microsoft Excel and one of MS Word or PowerPoint/ Visio or similar products is essential
- 1-2 years of SAP HANA experience is a plus
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.