Reporting Solutions Analyst
Reporting Solutions Analyst
“By investing in top talent not only can we show the story of where our organization can take you in your career but on how you can make an impact each and every day in exceeding our customer and consumer expectations with every interaction. Success is a partnership and TU is your partner on that journey!!” – Michelle Simms, VP
What we’ll bring:
· A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
· Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
· Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
What you’ll bring:
· Bachelor’s degree and/or 1+ years of professional experience in customer-facing or operations role in reporting management.
· Proven customer management skills with a strong customer service orientation (desire to help others).
· Excellent relationship building and stakeholder management skills.
· A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset.
· The ability to multi-task and handle high volumes of small projects simultaneously.
We’d love to see:
· Previous experience with – Salesforce and/or Metro 2® credit reporting, a high level of computer literacy, and excellent analytical skills.
Impact you’ll make:
· Expectations in the first 90 days – Gain an understanding of industry guidelines, our core systems and operational processes.
· What you’ll accomplish beyond 90 days – Effectively advocate for industry standards and best practices across internal and external stakeholders, as well as, build relationships and provide solutions that meet our customer needs.
· The ideal candidate is adept at documenting and assessing the root cause of issues and utilizing the information to ensure future issue are avoided while maintaining high standards of communication and service to all customers.
· Develop detailed data requests and solutions to meet customer needs while ensuring data quality.
· Update internal reporting to keep all stakeholders informed of industry trends and the status of various accounts and projects.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.