Salesforce Business Analyst at West Monroe

| Chicago
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At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients. 

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values. 

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

Ready to thrive in the next step on your career journey? 

West Monroe is searching for a sharp, motivated Salesforce expert to join our team as a Salesforce Business Analyst to support new implementation projects for our clients. You will partner with our clients and other West Monroe team members on transformational programs in the areas of Sales, Service and Marketing solutions spanning operational strategy, business process and implementation. In this role, you will work with the Project Manager/Solution Architect to collaborate with clients to establish the project vision, analyze business requirements, design Salesforce solutions and deliver Salesforce solutions. You will partner with our industry leading team that is a blend of industry, business and technology experts to solve the complex problems facing our clients. 

Responsibilities: 

  • Work with the project manager/solution architect to conduct business process review sessions to document user stories/requirements  
  • Creation of the Salesforce solution design from the identified user stories/requirements under the direction of the Project Manager/Solution Architect 
  • Responsible for the build activities via the configuration on the Salesforce Platform  
  • Conduct unit, system and end-user testing 
  • Support end-user training and documentation 

Qualifications: 

  • College degree, or equivalent experience preferred
  • Ability to travel to client-site 
  • Proficient in the process areas supporting either the Sales, Service or Marketing functions (Lead to Quote, Inquiry to Resolution) 
  • Proficient at documenting requirements/user stories 
  • Proficient at documenting the solution design for the Salesforce platform 
  • Proficient in the configuration of the Salesforce platform (Sales, Service, Marketing) 
  • Minimum of 2 years experience performing Salesforce consulting implementations preferred 
  • Sales Cloud, Service Cloud, Marketing Cloud, Field Service, CPQ, eCommerce,
  • Communities certifications and project experience preferred 
  • Proven ability to work well independently and within a team environment 
  • Excellent client-facing and oral communication skills 
  • Consulting experience preferred 
  • A commitment to inclusion and diversity, and openness to new ideas and perspectives

Ready to get started? Join our team and make an impact.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

311 W. Monroe Street, Chicago, IL 60606

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Manager, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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