At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients. 

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values. 

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

Ready to thrive in the next step on your career journey?

Responsibilities: 

•  Work with key stakeholders and end users to gather, understand, and define business requirements.
• Develop user stories and process flows to support the design and development of Salesforce solutions for our internal partners, and work collaboratively with other team members and ICT groups to ensure the solutions meet the business requirements and fulfill the user stories.
• Understand and rationalize broad business needs and work with key stakeholders to manage prioritization process and plan for effective delivery.
• Demonstrate strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to internal partners.
• Identify and document process pain points and gaps in best practices.
• Perform business process modelling, user experience modeling.
• Interpret technical and business strategy roadmaps and apply a detailed technical solution.
• Work with the team to build and demonstrate prototypes in Salesforce.
• Work proactively to remove technical debt.

Qualifications:

• Minimum 2-3 years of experience working with Salesforce.com (preferably >500 users), Pardot, and other Salesforce/CRM tools
• Salesforce.com Sales/Service Cloud certifications helpful but not required
• Experience authoring high quality user stories/requirements
• Experience in Agile environment and understanding of Agile methodology concepts, techniques and terminology preferred
• Experience with Tableau CRM preferred, but not required

Ready to get started? Join our team and make an impact. 

To learn more about inclusion and diversity at West Monroe, visit www.wmp.com/inclusion.