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McDonald’s is taking our business beyond the walls of restaurants - revolutionizing how we interface with our customers. We are providing customers with enticing mobile, web, and kiosk solutions on the scale of industry leading retailers like Amazon and eBay. Technology is critical to our digital strategy. The Project Services team within the Global Enterprise Services Organization is looking for a highly skilled Senior Business Analyst to help drive reporting and process improvements for Project Services. This role reports to the Director, Planning and Alignment.


The role helps to drive visibility, transparency and drive performance data insights, metrics and process design across a suite of activities in the Project Services organization. This role helps to ensure adherence to the GPMO project standards within portfolios by supporting the Program and Portfolio Managers around Clarizen and providing data insights that help drive performance of projects and portfolios within Clarizen for Project Services. The Senior Business Analyst will support the Director of Planning and Alignment in the presentations, data analysis, annual planning and objective activities, process design, documentation, training and roll out of various standard processes within the GTES organization that help support efficiency, effectiveness and enable transparency. The role will help to ensure that the projects and programs in the portfolio drive value into the organization and support our key objectives.


This role partners closely with Program and Portfolio Managers, the Intake and Service Catalogue Manager and the Project Services Delivery Manager. The role is ideal for a self-driven, data driven thought partner who has experience in reporting, process design, training materials, project management, and communications along with financial acumen

  • 3+ years of experience and technical/functional expertise in one or several of the following areas: management consulting, financial analysis, operations and/or marketing.
  • Self-driven, detail oriented individual who actively works to remove barriers to achieving results.
  • Ability to work in a global fast-paced and agile environment
  • Adapts to changes in priorities with ease, comfortable working “in the gray” while defining the way forward.
  • Quantitative analysis experience preferred.
  • Management consulting experience preferred.

· Clarizen Reporting SME – Helps drive enhancing reporting, metrics and clean-up of Clarizen our portfolio management and project management tool. Partners with GPMO, the Service Catalogue and Intake Manager and the Portfolio Managers to ensure data quality is in place and we have the proper reporting to drive transparency around project and portfolio management


· Clarizen Training – Support training for Clarizen within the Project Services Organization. Helps maintain training materials and documents , deliver training as needed to new PMs and ensuring they are up to date on Clarizen standards from the GPMO


· Clarizen Administration – Adding or deleting users


· Data Analysis & Various Reporting – Supports various standard reporting needs and ad hoc reporting needs to the team including but not limited to; Monthly Beeline Reporting, Project Services Utilization Reporting, Monthly Clarizen Reporting, Intake reporting, etc


· Support for annual investment, budget and objective planning – Support the Director of Planning and Alignment in coordinating, orchestrating and prioritizing the annual investment, budget and objective planning


· Process Mapping and Design – Help drive process enhancements and efficiency thru document and helping to design processes for GTES standardization


· SharePoint Administration – Manage the SharePoint administration and enhance the document structure for the SharePoint site for Project Services. Through the use of SharePoint help to drive efficiency and streamline


· Presentations Support – Help building out and generate presentations for the Director of Planning and Alignment for various items such as; rolling plan, strategic roadmaps, Quarterly Business Reviews, Objectives etc.


· Financial Support & Analysis – Provide required analysis support for functional and project budgets


· Special Projects and Ad Hoc Assignments

  • Advanced reporting and analysis skills with the ability drive insights from data
  • Advanced/Expert Excel skills, VBA a plus
  • Advanced problem solving, analytical, oral and written communication, and presentation skills;
  • Advanced MS Office skills including but not limited to; excel, access, PowerPoint, Visio, word etc.
  • Demonstrated experience developing analyses, presentations and support material to convey complex and abstract concepts, enable successful implementation of strategy or change initiatives.
  • Demonstrated experience building KPIs and metrics to measure performance
  • Demonstrated ability to design and map processes.
  • Strong operational and financial acumen (driving best value through projects).
  • Strong project management skills
  • Strong power point skills with an ability to draft presentations with little guidance
  • Strong understanding of business analysis, change management and performance improvement concepts.
  • Ability to deal with ambiguity and a fast paced, changing environment
  • Effective communication; capable of creating clear, concise, and impactful messages describing technical concepts to both technical and non-technical people
  • Ability to work effectively as part of a support team; foster team cooperation, communication, and collaboration
  • Ability to work in a matrix environment to influence outcomes and enable decision making
  • Knowledge of transactional Process Improvement, Variation Reduction & Six Sigma a plus

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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