Senior Business Technical Analyst at McDonald's Global Technology (Chicago, IL)

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Job Description
Company Description:
McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this tech revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
As we have matured as an engineering organization and seen the demands for technology grow exponentially, we're gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We'll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don't meet every single requirement!
Job Description:
The Senior BTA position will be based in our headquarters in Chicago, IL
Domain Knowledge
  • Possesses the technical knowledge, including definitions, business glossary and business rules of all McDonald's Customer Satisfaction (CSAT) metrics and measurement standards, with a clear understanding of the upstream and downstream system impact of the CSAT data.
  • Maintain a collection of analytics and reports built on CSAT data, evaluate current and future data needs.

Key Responsibilities
  • Under limited supervision, assist product manager to develop and drive vision and strategy for CSAT and update roadmap for short term and long-term key deliverables.
  • Collaborate with Global Insights, RSG and CSAT vendors to drive Customer Satisfaction Survey data onboarding, validation and on-going support.
  • Work with GDW support and Data Management teams to design and apply data quality framework, measure data quality and monitor DQ progress over time.
  • Work with Market leads and CSAT vendors to investigate and resolve CSAT data issues.
  • Partner with Global Insights and CSAT vendor teams to be informed on CSAT changes and assess impact on CSAT metrics.
  • Utilize cross-organization collaboration across multiple business areas and team boundaries to share common infrastructure and functional capabilities and identify new data opportunities and requirements.
  • Work closely with peer D&A product managers and data analysts across the restaurant data platform and domain areas to prioritize initiatives, share insights on customer demands, find opportunities for teamwork, and coordinate product development and delivery.
  • Actively communicate the business needs in a manner which connects the teams to the value of the work they are delivering.
  • Work proactively to ensure restaurant data products are highly reliable, scalable, and cost effective.
What you need:
  • Bachelors Degree or higher in Business, Information Systems, Engineering, or Technology
  • 3-5+ years' experience in data quality, business intelligence, analysis and reporting projects
  • Proficient in using SQL for querying and reporting data from relational and non-relational databases.
  • Experience with various Data Visualization tools such as Tableau, Power BI, or similar
  • General understanding of Big Data Concepts and Cloud Computing is encouraged.
  • Experience with drafting requirements for system-to-system integrations
  • Excellent decision-making and presentation skills, with the ability to interface directly with multiple business units including technology, operations, and marketing teams.
  • Strong ability to communicate, as well as collaborate, with engineers, project managers, corporate leadership, and partners.
  • Experience driving an improved customer experience as well as improving operations.
  • A deep understanding of the software development process; Enterprise or software development experience a plus.
  • Broad experience across the IT SDLC including development, deployment and support, as well as multidisciplinary expertise in financial, vendor management, communications and driving results in a global organization.
  • A self-starter with a strong bias for action; Proven track record of "getting things done" and ability to thrive in a dynamic and sometimes ambiguous environment.
  • Customer-centric mentality with a passion for discovering consumer behavior, trends, and opportunities for innovation.
  • Unparalleled attention to detail, multitasking and organizational capacity.
  • Strong process and problem-solving proficiency
  • Display organizational and emotional intelligence.
  • Experience with Atlassian products (eg. JIRA, Service Desk and Confluence) is preferred.
Additional Information:
McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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Located in the heart of the West Loop, a vibrant and rapidly growing tech neighborhood, our new HQ is accessible by all forms of transportation. CTA trains and busses run nearby, while a shuttle from the Metra stations makes it easy for suburban commuters.

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