Camelot Illinois
At Camelot we are Powering Possibilities.
Chicago, IL

Senior Consumer Insights Manager at Camelot Illinois

| Chicago
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About Camelot Illinois

Camelot Illinois operates the Illinois Lottery, a modern enterprise that truly benefits the people of Illinois. We place consumers and social responsibility at our core, providing funding for schools, capital projects and special causes. We are a progressive organization that is reinforcing the lottery’s rightful position as a force for good alongside the State of Illinois.

Camelot Illinois is a subsidiary of Camelot Lottery Solutions, a leading solutions and technology provider to lotteries around the world. Camelot Lottery Solutions digital and data platforms, and services power some of the most innovative and fastest growing lotteries in the world including the Irish and UK National Lotteries, Loterie Romande (Switzerland), and the Arkansas Scholarship Lottery.

Our sister company, Camelot UK, has operated the UK National Lottery since 1994. Camelot UK has an unrivaled track record for success, helping the UK National Lottery deliver over $80 billion to winners and $46 billion to good causes to date.

Position Overview:

Within Camelot Illinois, the Senior Consumer Insights Manager will be the central source of understanding of our players and games, providing actionable insights to the business based on data. Key activities will include; managing and developing the existing Insights team; ownership of relationship with key suppliers and market research agencies; managing and delivering research on behalf of sales and marketing.

Additionally, help to establish the Illinois Lottery brand to be a champion of the people of Illinois, through delivering - Fun Games, Create Winners, Support Causes. Powering possibilities across the Illinois Lottery product portfolio is a key driver to delivering for the people of Illinois.

Responsibilities:

  • Provide leadership, direction and development to the Insight team to ensure the delivery of high quality, actionable insights.
  • Manage the consumer research budget ($2m) supporting a $3b business
  • Oversee regular consumer research (eg brand tracker) and lead custom research (eg new games, game designs), across retail and digital, with the primary focus on retail
  • Facilitate brand and channel team consumer understanding through research and other techniques addressing specific briefs as they may arise.
  • Facilitate the delivery of consumer, shopper, category, customer, market, and competitor analysis and research.
  • Develop deep player (consumer) understanding to inform new product and marketing campaigns
  • Build the analytic capability for Camelot Illinois, moving from insight focused on games and events to deliver a detailed understanding of the player base.
  • Build the insight and analytics plan, consulting with senior stakeholders and aligning activities against strategic priorities with a clear and well communicated roadmap.
  • Use data and data analytics to support decision making
  • Support retail service strategy by providing customer analysis and insight generation to inform in-store marketing activities.
  • Provide foresight to the lottery by identifying relevant macro-trends and their significance for future strategy.
  • Manage, motivate and develop direct reports.

Requirements

Required:

  • Bachelor's degree or equivalent related experience.
  • 7 plus years of consumer insights experience.
  • 3 plus years of experience leading and developing a team.
  • Proven experience and knowledge in research and consumer insight from a range of CPGs to provide comprehensive recommendations to influence decision makers.
  • Experience in a range of research and insight methodologies and applications to ensure that the business is using the latest and most efficient approaches.
  • Proven experience developing, mentoring and coaching a team to deliver performance objectives.
  • Demonstrable track record of connecting multiple sources of insight, research and consumer understanding to define long term directional challenges.
  • Demonstrable experience of leading analytical teams in a digital environment, driving clear consumer targeting strategies and resulting ROI.
  • Creating and managing and business reporting and KPI dashboards.

Preferred:

  • Excellent analytical skills and proven experience to review information and find the insights.
  • Able to work across the business and manage multiple internal and external stakeholders
  • Able to transform complex information from multiple sources to formulate simple, clear actionable insights which deliver business value.
  • Commercially aware with proven track record of providing insight and foresight to support business performance across revenue and profit.
  • Comprehensive knowledge and experience of using information from consumer research, customer sales databases, external market data sources and able to merge multiple data sources to create richer insight.

Benefits

Working For Camelot Illinois

We are a transformative lottery company with world-class people, technology, and operations that is committed to powering possibilities--for our employees, our partners, and our consumers. With grit and determination we believe in doing not just the easy thing but the right thing. The Camelot values of do good, be accountable, stay connected, keep improving, and spark enthusiasm are embedded in the design of our organization and our plans for Illinois.

  • Do Good: We care about our communities, our stakeholders, and each other. We act with integrity & honesty, as a positive force for Illinois.
  • Be Accountable: we drive results. And we continually strive to get those results more efficiently and effectively.
  • Stay Connected: Being open, honest, and collaborative is what makes us, us. This is embodied in our messaging and communications and in how we treat each other.
  • Keep Improving: We’re hungry to be better. We innovate and evolve our business, our teams, and ourselves, always with an eye on professional and personal growth.
  • Spark Enthusiasm: We incorporate energy and laughter into every aspect of our work to create positive and entertaining experiences.

Career Development

We want people who thrive in an autonomous, collaborative and results-driven environment to join our company. We believe the way to attract and retain the best talent is to offer a fulfilling experience and meaningful work in an organization committed to growing its people. Learning & Development is a top priority, and we partner with employees to grow and progress their professional skill sets.

Benefits and Employee Policies

We bring our experience of working with European lotteries to Illinois. We also bring a European influence to paid time off, family leave and so on. We have created a strong ethical culture that is translated to each of our employees and business dealings globally. We offer a package of benefits and policies that competes with any private sector employer in the state. We ensure that every employee is engaged and has the necessary support to understand and implement the responsible gaming principles at work.

Moreover, we pledge to have the highest standards of respect, diversity and inclusion at our company and support and encourage our partners to do the same.

Camelot Illinois is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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What are Camelot Illinois Perks + Benefits

Camelot Illinois Benefits Overview

We offer a broad range of employee benefits including medical, dental, vision, life, and disability insurance, a retirement savings plan, access to training, Student Loan Repayment Benefit, Personal Discounts Program, Employee Assistance Program, and much more. We also offer regular team-building activities with people that love having fun, quarterly opportunities to connect with the community, social outings, & great work/life balance. We all have flexible hours, 26 days PTO, 6 weeks paid parental leave, 10 paid holidays, & 2 paid volunteer days.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Camelot IL offers both FSA & HSA which helps employees cover out-of-pocket expenses with pre-tax contributions.
Disability Insurance
Camelot IL's disability insurance benefits is 60% of an employee's annual salary up to a $5,000 maximum monthly payout. Employees also have the option to purchase extra coverage.
Dental Benefits
Camelot's dental plan covers 100% of the costs of preventative care.
Vision Benefits
Camelot's vision insurance plan provides 100% coverage for annual eye exams after a $10 copay. $180 for frames and $150 for contacts every year.
Health Insurance Benefits
Life Insurance
Camelot IL offers employer-paid life insurance to all full-time employees with 2x an employee's annual salary.
Wellness Programs
Onsite Gym
Free onsite gym, divvy bike membership, yoga classes, meditation workshops, & in-house chair massages.
Team workouts
Camelot Illinois's team fitness initiatives include weekly In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Camelot's 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual salary, with immediate vesting for matched contributions.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is of the greatest importance and we want our employees to have adequate time off to care for and bond with a newborn, newly adopted or newly placed child. Camelot IL offers 6 weeks of time off
Flexible Work Schedule
Camelot Illinois provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
At Camelot IL, we recognize the importance of time off from work to relax, spend time with family, enjoy leisure activities, take care of yourself when you are sick, etc. We provide generous PTO.
Paid Volunteer Time
Camelot Illinois is committed to supporting our communities and provides employees 2 paid days per calendar year to volunteer at the nonprofit organization of their choice.
Paid Holidays
Perks & Discounts
Casual Dress
We call our dress code “Dress For Your Day,” which means you choose the attire that fits your schedule, environment, location, and personal brand.
Commuter Benefits
Qualified Transportation Accounts - QTAs allow employees to set aside pre-tax funds used for eligible transit and parking expenses related to commuting to work.
Company Outings
Some Meals Provided
Happy Hours
Happy hours are hosted by the building once per week.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Camelot IL offers a wide range of training programs to all employees, including, eLearning, onsite training courses to enhance job-related skills and access to job-related conferences and seminars.
Tuition Reimbursement
Camelot Illinois offers a Student Loan repayment option to all employees after 90 days.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer every team a Learning and Development budget to continue taking classes, getting certifications, or attending conferences and seminars.
Time allotted for learning
Camelot Illinois allows employees to set aside 10% of working hours for learning.
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Free onsite gym + divvy bike membership, immediately vested in 401k with 4% match, Student Loan Repayment benefit, Camelot Champions & Game Changer staff awards, a rotational program for recent grads, engagement portal for pre-boarders, robust onboarding program + large L&D budget

An Insider's view of Camelot Illinois

What are some social events your company does?

Managing the Illinois Lottery takes a lot of hard work but we have a great People team that find things to let us unwind and encourages us to find fun too. We have weekly happy hours, on-site weekly yoga, team building events, department engagement events, sports leagues, and annual parties! We even have a knitting club now!

Will

Commercial Financial Analyst

What projects are you most excited about?

My time at Camelot has been very rewarding as I had the opportunity to be a part of our new website and app's launch this past year. I'm most excited about now working on how we can improve our digital experiences for our players. I really enjoy the collaborative nature of the Digital team as we all work together really well to achieve our goals.

Sean

Digital Content Manager

What are some things you learned at the company?

Some of the things I have learned during my time here at Camelot is how to own and take charge of my career. Since I have started, I have been provided with the best tools and resources to achieve optimal career success. I have also learned the importance of learning and collaborating with others.

Natassia

Camelot Business Associate

How do your team's ideas influence the company's direction?

The best part of being on the product team is setting the company’s direction through the lens of our player. It is our responsibility to develop a product offering that meets player demands while generating net income for the State of Illinois. The product team is responsible for listening to our consumers and understanding our business

Tina

VP of Product

Jobs at Camelot Illinois
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