Senior Director of Market Research

| Chicago

This is a senior-level role on the RISE Marketing Team to help all product groups across RISE. This role will work closely with the Retail Investing Solutions and Experience (RISE) business unit and stakeholders on market research needs, insights, cadence and Voice of the Customer activities.

Job Responsibilities

• Partner with Product leadership to identify and deliver customer research and data insights to help us understand pockets of growth and opportunity, problem areas, and other insights to help drive strategic decisions
• Understanding competitive and market dynamics and translating into insights for our products and lines of business
• Partner on delivery of Net Promoter Score studies, market studies and other insights to ensure focus on improvement across the business unit
• Define the customer-facing value proposition of the suite of products to evolve and refine the value proposition for existing products and services for the business unit
• Work with Product Managers to help them define and test the value propositions of their products, including in the ideation phase well before the product design
• Generate and refine product value proposition briefs that will guide Marketing and Sales teams in go-to-market work (customer acquisition, engagement, digital experience, and sales pitches)
• For key product launches, help orchestrate market validation, value props, customer insight, VoC activities for go-to-market across the organization.
• Participate in all steps of projects including but not limited to: proposal drafting, survey design, questionnaire writing, data analysis, report writing and delivery, presentation, and post mortem.
• Drive successful project execution, collaborating with senior team members and providing input/oversight to junior team members in coordinating logistics with internal & external operational teams (programming, fieldwork, facilities, moderators, data processing), and partnering with these teams to drive projects forward on stringent timelines.
• Translate data into actionable insights and recommendations through reports and presentations.
• Serve as a trusted expert in relevant trends impacting key clients, staying abreast of product, service, and competitive developments.
 

Qualifications

• Brings 12 to 15 years of experience in marketing, preferably in an agency, consulting firm or B2B environment (financial services or insurance industry preferred).
• Curiosity and passion for testing and experimentation.
• Strong writing, editing, and communications skills.
• Proven track record of managing projects from conception through successful release
• Management strengths as a transformative leader, motivator and change agent.
• Is an expert at identifying and translating clients' business goals into a sound market research program.
• Has an ability to guide, obtain and translate internal and client feedback into actionable items, and provide insightful recommendations throughout the project lifecycle.
• Has phenomenal attention to detail and a passion for delivering the highest quality and error-free websites.
• Has a strong track record of delivering work above expectations, on time, and on budget.
• Is comfortable leading C-suite level conversations and relaying our team's creative visions and goals in a way that exceeds client expectation
• Excellent PowerPoint, Excel, written and visual communication skills. Ideally, experience with other platforms such as Google Docs, Slides, Keynote, etc.
• Experience with SPSS and the following data analysis techniques: statistical significance testing, correlations analysis, multivariate analysis techniques (such as cluster/segmentation analysis) and conjoint and discrete choice analysis. Ability to apply techniques a plus, but not required.
• Passionate about data-driven approach and can think strategically to draw out big picture correlations, predictions, and recommendations.
• Strong visualization capabilities.
• Internally-motivated self-starter who continuously strives to get things done, regardless of challenges encountered.
• Critical thinker, able to understand and respond to complex questions from clients and lead the development of research plans as well as deliver game-changing insights.
• Team player able work collaboratively and/or initiate and drive projects to completion with minimal oversight.
• Passion for tracking research and comfortable working across industry segments.

 

Nice to have

- Experience in the big data industry would be great.

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Technology we use

  • Engineering
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    • D3JSLibraries
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    • MariaDBDatabases
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Location

22 W. Washington , Chicago, IL 60602

An Insider's view of Morningstar

What does your typical day look like?

Every day is a little different. Our team is focused on POC (Proof of Concepts). My work involves problem-solving, development and software design. I work on the Data collections team, currently most of this involves, on a high level, automating the process currently used to collect data from raw sources through Machine Learning.

Upasna

Software Engineer, Data Collections - AI R&D

How does the company support your career growth?

We believe in promoting from within, based on previous impact to the team. Whenever possible, we will stretch our employees to take on expanded roles that aligns with the career progression they are interested in.

Jeff

Head of Technology and Product

What are Morningstar Perks + Benefits

Morningstar Benefits Overview

At Morningstar, your contributions have meaning and can drive change. Across our 27 offices worldwide, we’ve invested in fostering a community where talented, driven people can grow. Our entrepreneurial spirit and uncompromising ethics guide everything we do. It’s all in the name of empowering investors. Morningstar is proud to offer a comprehensive benefits package to eligible, full-time employees in the United States who work a minimum of 30 hours per week. Our benefits are designed to invest in your -- and your family's well-being, including investments in your health and financial future.

Culture
Volunteer in local community
Morningstar encourages our colleagues to become involved in their communities, by providing paid time off for volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Morningstar encourages unconscious bias training for all employees, especially managers and hiring personal. We believe that by raising awareness of bias we can decrease its effects.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Morningstar offers two Flexible Spending Accounts (FSA)— one for healthcare expenses and one for dependent care expenses. You may enroll in both $ determine the contribution amount.
Disability Insurance
Dental Benefits
Our dental plan covers 100% of preventive services, 80% of basic services, and 50% of major services.
Vision Benefits
With Morningstar's vision benefits you can get an annual eye exam with an in-network provider with just a $10 copay.
Health Insurance Benefits
Morningstar continues to offer the choice of two medical plans—the Savings Plan and the Classic Plan. Both are administered by Blue Cross and Blue Shield of Illinois (BCBS).
Life Insurance
Morningstar offers 4 tiers of life insurance that offer varying benefits. Basic Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Mental Health Benefits
Our insurance covers 80% on in-network mental health services. Our Employee Assistance Program provides no-cost, confidential, 24-hour counseling on a wide variety of issues.
Retirement & Stock Options Benefits
401(K)
Take advantage of a number of Morningstar tools to help you manage your 401(k) account and your finances, including Morningstar Retirement Manager, available to you at no cost.
401(K) Matching
Morningstar provides employees with a 401(k) matching plan managed. We match $0.75 for every dollar contributed, up to a maximum of 7% of employee pay contributed to the plan each pay period.
Company Equity
Morningstar’s global employee equity benefit, Shared Ownership, enables you to take a portion of your bonus payout and exchange it for RSUs, with Morningstar providing an additional 50% match.
Employee Stock Purchase Plan
Colleagues who exceed their performance goals substantially may be eligible for Impact RSU Awards as an additional reward on top of their cash bonus/commission award.
Performance Bonus
Match charitable contributions
Morningstar's Matching GIfts program will match your charitable giving up to the local currency equivalent of $500 USD per calendar year.
Child Care & Parental Leave Benefits
Child Care Benefits
Morningstar offers the option of in-home child and elder care, in addition to the existing day care center back-up care benefit.
Generous Parental Leave
Morningstar has a global minimum of 6 weeks paid time-off to bond with new family members. This benefit applies to all individuals equally, including birth mothers, fathers, adoptive parents.
Flexible Work Schedule
Morningstar provides employees with a flexible work schedule that includes Summer hours, Work from home, Flexible start and end times.
Remote Work Program
The safety of our employees is very important to us. We have been operating remotely due to COVID-19.
Family Medical Leave
Eligible employees may take up to 12 weeks of job-protected, unpaid leave per year for certain specified reasons, and up to a total of 26 workweeks of leave to care for a family member.
Adoption Assistance
We reimburse up to 80% for eligible adoption expenses, up to $4,000 per adoption, in addition to a minimum of 6 weeks paid time off.
Return-to-work program post parental leave
Company sponsored family events
Morningstar sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 2 days per year of paid volunteer time.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

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