Senior Staff Human Factors Researcher

| Chicago


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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Want to design products that actually matter? Do you believe that the challenges facing public safety today can be solved by a thoughtful and holistic approach to user experience design? At Motorola Solutions, we help people be their best in moments that matter. We help firefighters see into burning buildings and police officers see around street corners. We are making schools, airports, hospitals and other public spaces safer by envisioning new technology for the future.
The VIDEO SOLUTIONS DESIGN TEAM at MOTOROLA SOLUTIONS is seeking a Senior Staff Human Factors Researcher who is passionate about the same things we are: Future-facing technology, tackling complex problems, and the power of Research and Design to make a difference in the lives of an incredible Mission Critical user group, including Police, Fire, Security, and EMS, as well as in our business essential commercial markets. Come work with our award-winning design team
Job Description

Do you have a passion for really understanding why our users work as they do and how they get their jobs done? Do you want to uncover ways to make them safer and more effective in what can be challenging work environments? If so, you’ve come to the right place.

As a Senior Staff Human Factors Researcher you will work with a small, distributed and highly collaborative team using sound physical, cognitive and social human factors research methods to investigate human experience and behavior to envision new design solutions. You should already have a basic foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences.

Scope of Responsibilities:

  • Develop test materials and rigorous test plans for the measurement of individual and team performance with mobile video devices across a variety of public safety and commercial products and applications.

  • Conduct usability testing, ergonomic assessments, task flow observation and other human performance evaluations to ensure safe and effective device use within mobile and vehicular environments.

  • Provide documentation of best ergonomic practices to accommodate human physical, cognitive and social constraints within appropriate environmental, cultural and organizational contexts. 

  • Contribute to the development and implementation of design concepts, providing guidance on user interface design considerations, with emphasis on wearable products, display issues, visual interaction, physical manipulation and task and objective analyses.

  • Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements and specifications describing software and hardware design requirements.

Desired Skills/Experience:

  • Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems.

  • Demonstrated written and verbal communications skills, including techniques to present research findings, and communication and persuasion through rich user stories.

Soft Skills:

  • Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs.

  • Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development.

  • A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design.

Technical Skills:

  • Experience with prototyping tools such as Axure, InVision or Omniture, as well as editing and animation tools such as Animate, Premier, or After Effects are a plus.

***Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position***


Basic Requirements
  • Bachelor's or Master’s Degree in Human Factors, Ergonomics, Engineering Psychology, Cognitive Science, Industrial Design, Anthropometry or related user research discipline.

  • 5+ years of professional experience with a Bachelor's Degree OR 2+ years of professional experience with a Master's Degree


Travel Requirements
10-25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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