Software Enterprise - Order Process Analyst

| Chicago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Motorola’s Software Enterprise organization is a fast-paced organization at the front line of driving growth throughout Motorola Solutions. The Launch and Sales Enablement team is chartered to define and drive the implementation of our growth strategies across the Software Enterprise portfolio.
Job Description

In this role, you’ll build upon your experiences to help drive efficiencies in the order creation through the delivery process for our Software Enterprise. You will identify areas of the existing process that are less than optimal and work with various stakeholders to optimize. This role will have high visibility to Motorola’s senior leadership and give opportunities to collaborate across the entire business. The level of exposure and meaningfulness of the work will provide a great opportunity for future advancement within the corporation. 

  • Monitor and rationalize the order booking process to ensure proper product, Installation, and service classifications.

  • Work with Product Management and Order Management to maintain an optimized sales to operations process and ensure consistency and accuracy by monitoring internal service level agreements across all product portfolios

  • Develop and maintain a robust set of metrics to evaluate and monitor the progress of the order placement, delivery, and service support process.

  • Operationalize the order through project execution process including establishing KPI to monitor effectiveness.

  • Monitor and assist in optimizing the new product introduction release process

  • Provide various stakeholders with regular feedback on order processing SLA adherence, pain points, areas of improvement, and sales booking through service execution

  • Drive continuous innovation for the NPI process and associated tools with a focus on improving efficiencies and simplifying the experience


Basic Requirements

Bachelor’s Degree in a related field

2 years of experience in sales, business operations, project/program management

Skilled in critical thinking

Preferred SaaS and business transformation experience 

Ability to manage several workstreams and switch between different initiatives

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders, managers and subject matter experts

Ability to work in a fast-paced, dynamic environment, effectively prioritize and execute tasks while under pressure 

Ability to work independently with minimal direction and guidance from project leads and managers


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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