Software Enterprise - Order Process Analyst
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewMotorola’s Software Enterprise organization is a fast-paced organization at the front line of driving growth throughout Motorola Solutions. The Launch and Sales Enablement team is chartered to define and drive the implementation of our growth strategies across the Software Enterprise portfolio.
In this role, you’ll build upon your experiences to help drive efficiencies in the order creation through the delivery process for our Software Enterprise. You will identify areas of the existing process that are less than optimal and work with various stakeholders to optimize. This role will have high visibility to Motorola’s senior leadership and give opportunities to collaborate across the entire business. The level of exposure and meaningfulness of the work will provide a great opportunity for future advancement within the corporation.
Monitor and rationalize the order booking process to ensure proper product, Installation, and service classifications.
Work with Product Management and Order Management to maintain an optimized sales to operations process and ensure consistency and accuracy by monitoring internal service level agreements across all product portfolios
Develop and maintain a robust set of metrics to evaluate and monitor the progress of the order placement, delivery, and service support process.
Operationalize the order through project execution process including establishing KPI to monitor effectiveness.
Monitor and assist in optimizing the new product introduction release process
Provide various stakeholders with regular feedback on order processing SLA adherence, pain points, areas of improvement, and sales booking through service execution
Drive continuous innovation for the NPI process and associated tools with a focus on improving efficiencies and simplifying the experience
Bachelor’s Degree in a related field
2 years of experience in sales, business operations, project/program management
Skilled in critical thinking
Preferred SaaS and business transformation experience
Ability to manage several workstreams and switch between different initiatives
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders, managers and subject matter experts
Ability to work in a fast-paced, dynamic environment, effectively prioritize and execute tasks while under pressure
Ability to work independently with minimal direction and guidance from project leads and managers
Referral Payment PlanNo
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.