Solutions Analyst
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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Position Overview
Part of the Operations department, you will serve as the analytical arm of the organization responsible for analyzing both new client opportunities presented by Sales and existing accounts under management in Operations. This is a key role that will lay the groundwork for successful, long term partnerships and aid in continuous improvement efforts to retain contracted accounts. Throughout the sales process of a new account, you will be required to partner with several internal and external stakeholders at different stages. You will need to have a deep understanding of the relationship Echo has established with the client and help to ensure that any new Enterprise Account meets minimum contribution standards for Echo. Major responsibilities of this position include, but are not limited to: reviewing process documents submitted by Sales or Operations, running data analysis to determine Echo profitability and client savings, monitoring accuracy of initial analysis through lifecycle of client relationship, ensuring all client requirements can be met by operations and driving continuous improvement efforts on existing accounts.
Essential Job Functions
Every task should focus around supporting Sales and Operations by communicating clear objectives, executing creative solutions, and ensuring Operations can set up a strong infrastructure to manage the account for a long partnership.
Data Analysis
Within 24 hours of submission review all Process Documents submitted by Sales or Operations to confirm all required data is present including full details regarding client current operations
Communicate clearly what additional information is required and ensure any additional data needed is obtained in a timely fashion
Set return date so expected timelines can be convey to both internal & external clients
Complete, review, and analyze client data, work with the Pricing team to set up client tariffs, and review assessments completed by other Solutions Analysts to confirm accuracy and completeness
Develop full Solutions Presentation to include key account metrics for review with Sales during assessment review meeting
Discuss audit results with Sourcing Teams to confirm if any additional margin could be expected from RFP and convey to Sourcing results of both positive and negative analysis
Partner with Operations to confirm they can setup a solid account infrastructure to manage the potential new account and to account for Echo’s cost allocations properly
Assemble SOPs for specific account analysis to ensure continuity of ongoing client assessments
Maintain continual catalog by account of all prior and on-going analysis
Establish timelines for continuous account reviews at time of implementation and 30/90/180/365 days post implementation
Manage the detailed execution of the Solutions Process
Client Engagement
Work with Sales to conduct a business needs assessments, this may include calls or site visits with client
Build a knowledge base of each client’s business, organization and objectives
Gather information and requirements from new clients, analyze current practices and map out improved processes
Set and manage client expectations through Sales
When needed, review solution created directly with clients to support Sales or Operations
Identify business development and “add-on” sales opportunities as they relate to a specific account
Communication
Clearly communicate all audit findings, assessment reviews, and solution presentations back to Sales and Operations
Facilitate Sales Team and client meetings effectively
Hold regular internal reviews of opportunities in the pipeline with Solutions Team
Effectively communicate relevant project information to stakeholders and Department Manager
Deliver engaging, informative, well-organized presentations
Resolve and/or escalate issues in a timely fashion
Understand how to communicate difficult/sensitive information tactfully
Participate in continuous improvement meetings to constantly improve the Solutions Process
Technical Understanding
Knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, LTL, TL, Partial, Flatbed, etc.) to provide effective solutions and demonstrate an expert understanding to clients
Remain current on project management technology used at Echo such as MS Visio, MS Power Point, MS Excel, and MS Word
Possess a thorough understanding of our capabilities
Maintain awareness of new and emerging technologies within Echo and the potential application on client engagements
Obtain Project Management Certification within first year in role
Leadership & Teamwork
Solicit feedback from Department Manager to make yourself, your team and your department a more efficient and better place to work
Keep track of lessons learned and share those lessons with team members
Mitigate project team conflict and communication problems
Remain on the forefront of emerging supply chain and logistics trends and practices
Requirements
Qualified candidates will possess the following characteristics and experience:
Strong background in transportation industry and data analytics
Supply Chain experience a plus
Experience using MS Visio, Power Point, Excel, and Word
Customer facing experience
3-5 years work experience
Proven performer who is effective at “multi-tasking”
Excellent oral and written communication skills
Ability to learn Echo’s proprietary Transportation Management Systems
Self-managed and motivated
Enjoys and thrives in fast paced, fluid work environment
Ability to follow through with tasks to their completion
Analytical
Very organized and detail oriented
Ability to travel up to 5 %
Work environment/physical demands summary:
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.