Solutions Analyst at Echo Global Logistics

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At Echo we are committed to help our Associates grow their career. Apply today and grow with Echo!

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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

 

 

Position Overview 

 

Part of the Operations department, you will serve as the analytical arm of the organization responsible for analyzing both new client opportunities presented by Sales and existing accounts under management in Operations. This is a key role that will lay the groundwork for successful, long term partnerships and aid in continuous improvement efforts to retain contracted accounts.  Throughout the sales process of a new account, you will be required to partner with several internal and external stakeholders at different stages.  You will need to have a deep understanding of the relationship Echo has established with the client and help to ensure that any new Enterprise Account meets minimum contribution standards for Echo.  Major responsibilities of this position include, but are not limited to: reviewing process documents submitted by Sales or Operations, running data analysis to determine Echo profitability and client savings, monitoring accuracy of initial analysis through lifecycle of client relationship, ensuring all client requirements can be met by operations and driving continuous improvement efforts on existing accounts. 

  

Essential Job Functions 

 

Every task should focus around supporting Sales and Operations by communicating clear objectives, executing creative solutions, and ensuring Operations can set up a strong infrastructure to manage the account for a long partnership. 

  

Data Analysis 

  • Within 24 hours of submission review all Process Documents submitted by Sales or Operations to confirm all required data is present including full details regarding client current operations 

  • Communicate clearly what additional information is required and ensure any additional data needed is obtained in a timely fashion 

  • Set return date so expected timelines can be convey to both internal & external clients 

  • Complete, review, and analyze client data, work with the Pricing team to set up client tariffs, and review assessments completed by other Solutions Analysts to confirm accuracy and completeness 

  • Develop full Solutions Presentation to include key account metrics for review with Sales during assessment review meeting 

  • Discuss audit results with Sourcing Teams to confirm if any additional margin could be expected from RFP and convey to Sourcing results of both positive and negative analysis 

  • Partner with Operations to confirm they can setup a solid account infrastructure to manage the potential new account and to account for Echo’s cost allocations properly 

  • Assemble SOPs for specific account analysis to ensure continuity of ongoing client assessments 

  • Maintain continual catalog by account of all prior and on-going analysis 

  • Establish timelines for continuous account reviews at time of implementation and 30/90/180/365 days post implementation 

  • Manage the detailed execution of the Solutions Process 

  

Client Engagement 

  • Work with Sales to conduct a business needs assessments, this may include calls or site visits with client 

  • Build a knowledge base of each client’s business, organization and objectives 

  • Gather information and requirements from new clients, analyze current practices and map out improved processes 

  • Set and manage client expectations through Sales 

  • When needed, review solution created directly with clients to support Sales or Operations 

  • Identify business development and “add-on” sales opportunities as they relate to a specific account 

  

Communication 

  • Clearly communicate all audit findings, assessment reviews, and solution presentations back to Sales and Operations 

  • Facilitate Sales Team and client meetings effectively 

  • Hold regular internal reviews of opportunities in the pipeline with Solutions Team 

  • Effectively communicate relevant project information to stakeholders and Department Manager 

  • Deliver engaging, informative, well-organized presentations 

  • Resolve and/or escalate issues in a timely fashion 

  • Understand how to communicate difficult/sensitive information tactfully 

  • Participate in continuous improvement meetings to constantly improve the Solutions Process 

  

Technical Understanding 

  • Knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, LTL, TL, Partial, Flatbed, etc.) to provide effective solutions and demonstrate an expert understanding to clients 

  • Remain current on project management technology used at Echo such as MS Visio, MS Power Point, MS Excel, and MS Word 

  • Possess a thorough understanding of our capabilities 

  • Maintain awareness of new and emerging technologies within Echo and the potential application on client engagements 

  • Obtain Project Management Certification within first year in role 

  

Leadership & Teamwork 

  • Solicit feedback from Department Manager to make yourself, your team and your department a more efficient and better place to work 

  • Keep track of lessons learned and share those lessons with team members 

  • Mitigate project team conflict and communication problems 

  • Remain on the forefront of emerging supply chain and logistics trends and practices 

  

Requirements 

 

Qualified candidates will possess the following characteristics and experience: 

  • Strong background in transportation industry and data analytics 

  • Supply Chain experience a plus 

  • Experience using MS Visio, Power Point, Excel, and Word 

  • Customer facing experience 

  • 3-5 years work experience 

  • Proven performer who is effective at “multi-tasking” 

  • Excellent oral and written communication skills 

  • Ability to learn Echo’s proprietary Transportation Management Systems 

  • Self-managed and motivated 

  • Enjoys and thrives in fast paced, fluid work environment 

  • Ability to follow through with tasks to their completion 

  • Analytical 

  • Very organized and detail oriented 

  • Ability to travel up to 5 % 

 

 

 

 

Work environment/physical demands summary:

 

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • T-SQLLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MVCFrameworks
    • CQRSFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • SmartsheetManagement
    • VersionOneManagement
    • Quality CenterManagement
    • DrupalCMS
    • SalesforceCRM
    • SendGridEmail

Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.
Echo Devs Say They're Building Tech that Doesn't Yet Exist in Transportation Space
Watch

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Sr. Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Product Director

How do your team's ideas influence the company's direction?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Fitness Subsidies
Gympass!
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 800 sales representatives hustling to move over 16,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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